Contact page doesn't send the mail

  • Posts: 5
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6 years 8 months ago #289156

-- url of the page with the problem -- : www.reseaugrainotheque.com/index.php/fr/nous-joindre1/product
-- HikaShop version -- : HikaShop Starter 3.0.1
-- Joomla version -- : 3.6.5

Hi,

The title say almost everything. I have a contact page on my website. When we write a message on it and click ok. Nothing happen (no message that the mail have been send).

I checked twice and looked if the mail was correctly wrote in the configuration page and it is ok.

Could you please help me out.

Thank you!

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  • MODERATOR
6 years 8 months ago #289177

Hi,

I would first recommend updating to the latest version of HikaShop.
Check in the menu Customers>Email history.
Do you see the emails there ?
If yes, then the emails have been sent by HikaShop so maybe they were rejected by the recipient email server.
Otherwise, I also see a javascript error on the page:
monosnap.com/file/KBC4PTEKQIvpRQ4DKUVNllqcUgQt3F
So that might prevent the javascript from the contact page from working properly.

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