Front-End Orders View Is Messed Up

  • Posts: 10
  • Thank you received: 0
12 years 11 months ago #32176

Hey guys,
I am having a problem with HikaShop Business Edition. Whenever I view orders on the fron-end (through the CPanel) it goes to a new new page with a messed up looking display (see screenshot).



Can anyone help me get this functionality working like how it does in the Demo? Does it look this way because there are no orders associated with the account?

Please let me know if more details are required.

Thanks and best regards.

Attachments:

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  • MODERATOR
12 years 11 months ago #32237

Hi,

It looks like that because there is an error on the page stopping the processing of the page.

Please turn on the debug mode and the error reporting to max in the configuration of joomla and try again. That should display the error message and help us understand why you have that problem.

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  • Posts: 10
  • Thank you received: 0
12 years 11 months ago #32262

Thanks for your response:

This is the code that comes up on the Cpanel page (no code is generated on the actual orders page):

Profile Information
Application 0.009 seconds (+0.009); 0.41 MB (+0.412) - afterLoad
Application 0.220 seconds (+0.212); 3.35 MB (+2.942) - afterInitialise
Application 0.360 seconds (+0.140); 4.65 MB (+1.295) - afterRoute
Application 0.586 seconds (+0.226); 6.82 MB (+2.172) - afterDispatch
Application 0.869 seconds (+0.283); 9.46 MB (+2.634) - beforeRenderModule mod_roknavmenu ()
Application 0.979 seconds (+0.110); 10.40 MB (+0.941) - afterRenderModule mod_roknavmenu ()
Application 1.012 seconds (+0.034); 10.36 MB (-0.033) - beforeRenderModule mod_menu (Product Categories)
Application 1.041 seconds (+0.028); 10.41 MB (+0.051) - afterRenderModule mod_menu (Product Categories)
Application 1.041 seconds (+0.000); 10.41 MB (-0.003) - beforeRenderModule mod_hikashop_cart (Your Cart)
Application 1.139 seconds (+0.099); 12.40 MB (+1.988) - afterRenderModule mod_hikashop_cart (Your Cart)
Application 1.140 seconds (+0.000); 12.40 MB (+0.004) - beforeRenderModule mod_rokstories (MainRotator)
Application 1.297 seconds (+0.157); 13.92 MB (+1.515) - afterRenderModule mod_rokstories (MainRotator)
Application 1.401 seconds (+0.104); 13.97 MB (+0.054) - afterRender
Memory Usage
14 MB (14,675,260 Bytes)
30 Queries Logged

    SELECT `data`
      FROM `xdzr1_session`
      WHERE `session_id` = 'ultca4q2m49fvm1ol331p3nma0'
    DELETE
      FROM `xdzr1_session`
      WHERE `time` < 1323450131
    SELECT folder AS type, element AS name, params
      FROM xdzr1_extensions
      WHERE enabled >= 1
      AND type ='plugin'
      AND state >= 0
      AND access IN (1,1,2,3)
      ORDER BY ordering
    SELECT extension_id AS "id", element AS "option", params, enabled
      FROM xdzr1_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
    SELECT m.id, m.menutype, m.title, m.alias, m.path AS route, m.link, m.type, m.level, m.language,m.browserNav, m.access, m.params, m.home, m.img, m.template_style_id, m.component_id, m.parent_id,e.element as component
      FROM xdzr1_menu AS m
      LEFT JOIN xdzr1_extensions AS e
      ON m.component_id = e.extension_id
      WHERE m.published = 1
      AND m.parent_id > 0
      AND m.client_id = 0
      AND m.access IN (1,1,2,3)
      ORDER BY m.lft
    SELECT extension_id AS "id", element AS "option", params, enabled
      FROM xdzr1_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_rokcandy'
    SELECT *
      FROM xdzr1_rokcandy
      WHERE published=1
    SELECT id, home, template, s.params
      FROM xdzr1_template_styles as s
      LEFT JOIN xdzr1_extensions as e
      ON e.element=s.template
      AND e.type='template'
      AND e.client_id=s.client_id
      WHERE s.client_id = 0
      AND e.enabled = 1
    SELECT extension_id AS "id", element AS "option", params, enabled
      FROM xdzr1_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_hikashop'
    SELECT *
      FROM xdzr1_languages
      WHERE published=1
      ORDER BY ordering ASC
    SELECT *
      FROM xdzr1_hikashop_config
    SELECT id, home, template, params
      FROM xdzr1_template_styles
      WHERE client_id = 0
    SELECT m.id, m.title, m.module, m.position, m.content, m.showtitle, m.params, mm.menuid
      FROM xdzr1_modules AS m
      LEFT JOIN xdzr1_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN xdzr1_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE m.published = 1
      AND e.enabled = 1
      AND (m.publish_up = '0000-00-00 00:00:00' OR m.publish_up <= '2011-12-09 17:17:12')
      AND (m.publish_down = '0000-00-00 00:00:00' OR m.publish_down >= '2011-12-09 17:17:12')
      AND m.access IN (1,1,2,3)
      AND m.client_id = 0
      AND (mm.menuid = 532 OR mm.menuid <= 0)
      ORDER BY m.position, m.ordering
    SELECT template
      FROM xdzr1_template_styles
      WHERE home = 1
      AND client_id = 0
    SELECT extension_id AS "id", element AS "option", params, enabled
      FROM xdzr1_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_content'
    SELECT a.*
      FROM xdzr1_hikashop_cart AS a
      WHERE a.user_id = 42 OR a.session_id = 'ultca4q2m49fvm1ol331p3nma0'
      ORDER BY a.cart_modified DESC
      LIMIT 1
    SELECT a.id
      FROM xdzr1_user_usergroup_map AS map
      LEFT JOIN xdzr1_usergroups AS a
      ON a.id = map.group_id
      WHERE map.user_id = 42
    SELECT b.*,c.*
      FROM xdzr1_hikashop_cart_product AS b
      LEFT JOIN xdzr1_hikashop_product AS c
      ON b.product_id=c.product_id
      WHERE b.cart_id = 5
      AND b.product_id > 0
      AND (c.product_access = 'all' OR c.product_access LIKE '%,8,%')
      ORDER BY c.product_parent_id ASC,b.cart_product_modified ASC
    SELECT currency_id
      FROM xdzr1_hikashop_currency
      WHERE currency_published=1 OR currency_id = 2
    SELECT *
      FROM xdzr1_hikashop_price
      WHERE price_currency_id IN (1,2)
      AND price_product_id IN (129)
      AND (price_access = 'all' OR price_access LIKE '%,8,%')
      ORDER BY price_value DESC
    SELECT *
      FROM xdzr1_hikashop_currency
      WHERE currency_id IN (2)
    SELECT b.*,c.*
      FROM xdzr1_hikashop_category AS a
      LEFT JOIN xdzr1_hikashop_taxation AS b
      ON a.category_namekey=b.category_namekey
      LEFT JOIN xdzr1_hikashop_tax AS c
      ON b.tax_namekey=c.tax_namekey
      WHERE a.category_id = 11
      AND b.taxation_published=1
      AND ( taxation_type = '' OR taxation_type = 'individual' )
      AND (b.taxation_access = 'all' OR b.taxation_access LIKE '%,8,%')
    SELECT *
      FROM xdzr1_hikashop_zone
      WHERE zone_id = 1375
    SELECT *
      FROM xdzr1_hikashop_discount
      WHERE discount_type='discount'
      AND discount_published=1
      AND ( discount_quota>discount_used_times OR discount_quota=0 )
      AND discount_start < 1323451032
      AND ( discount_end > 1323451032 OR discount_end = 0 )
      AND ( discount_product_id IN (129) OR discount_product_id=0 )
      AND discount_zone_id IN (0,1375)
      AND ( discount_flat_amount!=0 OR discount_percent_amount!=0 )
      AND (discount_access = 'all' OR discount_access LIKE '%,8,%')
    SELECT *
      FROM xdzr1_hikashop_field as a
      WHERE a.`field_published` = 1
      AND a.`field_frontcomp` = 1
      AND a.field_table='item'
      AND (a.field_access = 'all' OR a.field_access LIKE '%,8,%')
      ORDER BY a.`field_ordering` ASC
    SELECT b.id
      FROM xdzr1_user_usergroup_map AS map
      LEFT JOIN xdzr1_usergroups AS a
      ON a.id = map.group_id
      LEFT JOIN xdzr1_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE map.user_id = 42
    SELECT id, rules
      FROM `xdzr1_viewlevels`
    SELECT a.id, a.title, a.alias, a.title_alias, a.introtext, a.checked_out, a.checked_out_time, a.catid, a.created, a.created_by, a.created_by_alias, CASE WHEN a.modified = 0 THEN a.created ELSE a.modified END as modified, a.modified_by, uam.name as modified_by_name,CASE WHEN a.publish_up = 0 THEN a.created ELSE a.publish_up END as publish_up, a.publish_down, a.attribs, a.metadata, a.metakey, a.metadesc, a.access, a.hits, a.xreference, a.featured, LENGTH(a.fulltext) AS readmore ,CASE WHEN badcats.id is not null THEN 0 ELSE a.state END AS state,c.title AS category_title, c.path AS category_route, c.access AS category_access, c.alias AS category_alias,CASE WHEN a.created_by_alias > ' ' THEN a.created_by_alias ELSE ua.name END AS author,ua.email AS author_email,contact.id as contactid,parent.title as parent_title, parent.id as parent_id, parent.path as parent_route, parent.alias as parent_alias,ROUND( v.rating_sum / v.rating_count ) AS rating, v.rating_count as rating_count,c.published, CASE WHEN badcats.id is null THEN c.published ELSE 0 END AS parents_published
      FROM xdzr1_content AS a
      LEFT JOIN xdzr1_content_frontpage AS fp
      ON fp.content_id = a.id
      LEFT JOIN xdzr1_categories AS c
      ON c.id = a.catid
      LEFT JOIN xdzr1_users AS ua
      ON ua.id = a.created_by
      LEFT JOIN xdzr1_users AS uam
      ON uam.id = a.modified_by
      LEFT JOIN xdzr1_contact_details AS contact
      on contact.user_id = a.created_by
      LEFT JOIN xdzr1_categories as parent
      ON parent.id = c.parent_id
      LEFT JOIN xdzr1_content_rating AS v
      ON a.id = v.content_id
      LEFT
      OUTER JOIN (SELECT cat.id as id
      FROM xdzr1_categories AS cat JOIN xdzr1_categories AS parent
      ON cat.lft BETWEEN parent.lft
      AND parent.rgt
      WHERE parent.extension = 'com_content'
      AND parent.published != 1
      GROUP BY cat.id ) AS badcats
      ON badcats.id = c.id
      WHERE a.access IN (1,1,2,3)
      AND CASE WHEN badcats.id is null THEN a.state ELSE 0 END = 1
      AND a.catid = 77
      AND (a.publish_up = '0000-00-00 00:00:00' OR a.publish_up <= '2011-12-09 17:17:12')
      AND (a.publish_down = '0000-00-00 00:00:00' OR a.publish_down >= '2011-12-09 17:17:12')
      GROUP BY a.id
      ORDER BY a.created ASC
      LIMIT 0, 3
    SELECT c.*,CASE WHEN CHAR_LENGTH(c.alias) THEN CONCAT_WS(":", c.id, c.alias) ELSE c.id END as slug
      FROM xdzr1_categories as c
      LEFT JOIN xdzr1_categories AS s
      ON (s.lft <= c.lft
      AND s.rgt >= c.rgt) OR (s.lft > c.lft
      AND s.rgt < c.rgt)
      LEFT JOIN (SELECT cat.id as id
      FROM xdzr1_categories AS cat JOIN xdzr1_categories AS parent
      ON cat.lft BETWEEN parent.lft
      AND parent.rgt
      WHERE parent.extension = 'com_content'
      AND parent.published != 1
      GROUP BY cat.id) AS badcats
      ON badcats.id = c.id
      WHERE (c.extension='com_content' OR c.extension='system')
      AND c.access IN (1,1,2,3)
      AND c.published = 1
      AND s.id=77
      AND badcats.id is null
      GROUP BY c.id
      ORDER BY c.lft
    UPDATE `xdzr1_session`
      SET `data` = '__default|a:8:{s:15:\"session.counter\";i:11;s:19:\"session.timer.start\";i:1323450910;s:18:\"session.timer.last\";i:1323451022;s:17:\"session.timer.now\";i:1323451031;s:22:\"session.client.browser\";s:63:\"Mozilla/5.0 (Windows NT 6.0; rv:8.0) Gecko/20100101 Firefox/8.0\";s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":2:{s:5:\"users\";O:8:\"stdClass\":1:{s:5:\"login\";O:8:\"stdClass\":1:{s:4:\"form\";O:8:\"stdClass\":1:{s:4:\"data\";a:0:{}}}}s:12:\"com_hikashop\";O:8:\"stdClass\":2:{s:7:\"zone_id\";s:4:\"1375\";s:12:\"ssl_redirect\";i:0;}}}s:4:\"user\";O:5:\"JUser\":23:{s:9:\"\0*\0isRoot\";b:1;s:2:\"id\";s:2:\"42\";s:4:\"name\";s:10:\"Super User\";s:8:\"username\";s:5:\"admin\";s:5:\"email\";s:27:\"jadeneastonellett@gmail.com\";s:8:\"password\";s:65:\"d344cb787276a374b8595e57d18a8643:qxhbG83KwsbhU7MFLTF2IMm26guhMAD0\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:10:\"deprecated\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:12:\"registerDate\";s:19:\"2011-10-23 19:29:06\";s:13:\"lastvisitDate\";s:19:\"2011-12-09 17:12:11\";s:10:\"activation\";s:0:\"\";s:6:\"params\";s:0:\"\";s:6:\"groups\";a:1:{s:11:\"Super Users\";s:1:\"8\";}s:5:\"guest\";i:0;s:10:\"\0*\0_params\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":0:{}}s:14:\"\0*\0_authGroups\";a:2:{i:0;i:1;i:1;i:8;}s:14:\"\0*\0_authLevels\";a:4:{i:0;i:1;i:1;i:1;i:2;i:2;i:3;i:3;}s:15:\"\0*\0_authActions\";N;s:12:\"\0*\0_errorMsg\";N;s:10:\"\0*\0_errors\";a:0:{}s:3:\"aid\";i:0;}s:13:\"session.token\";s:32:\"02ea7f043a5b79f21a95ff890d6405f3\";}', `time` = 1323451032
      WHERE `session_id` = 'ultca4q2m49fvm1ol331p3nma0'

27 Query Types Logged, Sorted by Occurrences.
SELECT Tables:

    4 × SELECT extension_id AS "id", element AS "option", params, enabled FROM xdzr1_extensions
    1 × SELECT b.*,c.* FROM xdzr1_hikashop_category AS a LEFT JOIN xdzr1_hikashop_taxation AS b ON a.category_namekey=b.category_namekey LEFT JOIN xdzr1_hikashop_tax AS c ON b.tax_namekey=c.tax_namekey
    1 × SELECT * FROM xdzr1_hikashop_zone
    1 × SELECT * FROM xdzr1_hikashop_currency
    1 × SELECT * FROM xdzr1_hikashop_price
    1 × SELECT currency_id FROM xdzr1_hikashop_currency
    1 × SELECT * FROM xdzr1_hikashop_discount
    1 × SELECT * FROM xdzr1_hikashop_field as a
    1 × SELECT c.*,CASE WHEN CHAR_LENGTH(c.alias) THEN CONCAT_WS(":", c.id, c.alias) ELSE c.id END as slug FROM xdzr1_categories as c LEFT JOIN xdzr1_categories AS s ON (s.lft <= c.lft AND s.rgt >= c.rgt) OR (s.lft > c.lft AND s.rgt < c.rgt) LEFT JOIN (SELECT cat.id as id FROM xdzr1_categories AS cat JOIN xdzr1_categories AS parent ON cat.lft BETWEEN parent.lft AND parent.rgt
    1 × SELECT a.id, a.title, a.alias, a.title_alias, a.introtext, a.checked_out, a.checked_out_time, a.catid, a.created, a.created_by, a.created_by_alias, CASE WHEN a.modified = 0 THEN a.created ELSE a.modified END as modified, a.modified_by, uam.name as modified_by_name,CASE WHEN a.publish_up = 0 THEN a.created ELSE a.publish_up END as publish_up, a.publish_down, a.attribs, a.metadata, a.metakey, a.metadesc, a.access, a.hits, a.xreference, a.featured, LENGTH(a.fulltext) AS readmore ,CASE WHEN badcats.id is not null THEN 0 ELSE a.state END AS state,c.title AS category_title, c.path AS category_route, c.access AS category_access, c.alias AS category_alias,CASE WHEN a.created_by_alias > ' ' THEN a.created_by_alias ELSE ua.name END AS author,ua.email AS author_email,contact.id as contactid,parent.title as parent_title, parent.id as parent_id, parent.path as parent_route, parent.alias as parent_alias,ROUND( v.rating_sum / v.rating_count ) AS rating, v.rating_count as rating_count,c.published, CASE WHEN badcats.id is null THEN c.published ELSE 0 END AS parents_published FROM xdzr1_content AS a LEFT JOIN xdzr1_content_frontpage AS fp ON fp.content_id = a.id LEFT JOIN xdzr1_categories AS c ON c.id = a.catid LEFT JOIN xdzr1_users AS ua ON ua.id = a.created_by LEFT JOIN xdzr1_users AS uam ON uam.id = a.modified_by LEFT JOIN xdzr1_contact_details AS contact on contact.user_id = a.created_by LEFT JOIN xdzr1_categories as parent ON parent.id = c.parent_id LEFT JOIN xdzr1_content_rating AS v ON a.id = v.content_id LEFT OUTER JOIN (SELECT cat.id as id FROM xdzr1_categories AS cat JOIN xdzr1_categories AS parent ON cat.lft BETWEEN parent.lft AND parent.rgt
    1 × SELECT id, rules FROM `xdzr1_viewlevels
    1 × SELECT b.id FROM xdzr1_user_usergroup_map AS map LEFT JOIN xdzr1_usergroups AS a ON a.id = map.group_id LEFT JOIN xdzr1_usergroups AS b ON b.lft <= a.lft AND b.rgt >= a.rgt
    1 × SELECT b.*,c.* FROM xdzr1_hikashop_cart_product AS b LEFT JOIN xdzr1_hikashop_product AS c ON b.product_id=c.product_id
    1 × SELECT a.id FROM xdzr1_user_usergroup_map AS map LEFT JOIN xdzr1_usergroups AS a ON a.id = map.group_id
    1 × SELECT id, home, template, s.params FROM xdzr1_template_styles as s LEFT JOIN xdzr1_extensions as e ON e.element=s.template AND e.type='template' AND e.client_id=s.client_id
    1 × SELECT * FROM xdzr1_rokcandy
    1 × SELECT m.id, m.menutype, m.title, m.alias, m.path AS route, m.link, m.type, m.level, m.language,m.browserNav, m.access, m.params, m.home, m.img, m.template_style_id, m.component_id, m.parent_id,e.element as component FROM xdzr1_menu AS m LEFT JOIN xdzr1_extensions AS e ON m.component_id = e.extension_id
    1 × SELECT folder AS type, element AS name, params FROM xdzr1_extensions
    1 × SELECT * FROM xdzr1_languages
    1 × SELECT * FROM xdzr1_hikashop_confi
    1 × SELECT a.* FROM xdzr1_hikashop_cart AS a
    1 × SELECT template FROM xdzr1_template_styles
    1 × SELECT m.id, m.title, m.module, m.position, m.content, m.showtitle, m.params, mm.menuid FROM xdzr1_modules AS m LEFT JOIN xdzr1_modules_menu AS mm ON mm.moduleid = m.id LEFT JOIN xdzr1_extensions AS e ON e.element = m.module AND e.client_id = m.client_id
    1 × SELECT id, home, template, params FROM xdzr1_template_styles
    1 × SELECT `data` FROM `xdzr1_session`

OTHER Tables:

    1 × UPDATE `xdzr1_session` SET `data` = '__default|a:8:{s:15:\"session.counter\";i:11;s:19:\"session.timer.start\";i:1323450910;s:18:\"session.timer.last\";i:1323451022;s:17:\"session.timer.now\";i:1323451031;s:22:\"session.client.browser\";s:63:\"Mozilla/5.0 (Windows NT 6.0; rv:8.0) Gecko/20100101 Firefox/8.0\";s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":2:{s:5:\"users\";O:8:\"stdClass\":1:{s:5:\"login\";O:8:\"stdClass\":1:{s:4:\"form\";O:8:\"stdClass\":1:{s:4:\"data\";a:0:{}}}}s:12:\"com_hikashop\";O:8:\"stdClass\":2:{s:7:\"zone_id\";s:4:\"1375\";s:12:\"ssl_redirect\";i:0;}}}s:4:\"user\";O:5:\"JUser\":23:{s:9:\"\0*\0isRoot\";b:1;s:2:\"id\";s:2:\"42\";s:4:\"name\";s:10:\"Super User\";s:8:\"username\";s:5:\"admin\";s:5:\"email\";s:27:\"jadeneastonellett@gmail.com\";s:8:\"password\";s:65:\"d344cb787276a374b8595e57d18a8643:qxhbG83KwsbhU7MFLTF2IMm26guhMAD0\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:10:\"deprecated\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:12:\"registerDate\";s:19:\"2011-10-23 19:29:06\";s:13:\"lastvisitDate\";s:19:\"2011-12-09 17:12:11\";s:10:\"activation\";s:0:\"\";s:6:\"params\";s:0:\"\";s:6:\"groups\";a:1:{s:11:\"Super Users\";s:1:\"8\";}s:5:\"guest\";i:0;s:10:\"\0*\0_params\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":0:{}}s:14:\"\0*\0_authGroups\";a:2:{i:0;i:1;i:1;i:8;}s:14:\"\0*\0_authLevels\";a:4:{i:0;i:1;i:1;i:1;i:2;i:2;i:3;i:3;}s:15:\"\0*\0_authActions\";N;s:12:\"\0*\0_errorMsg\";N;s:10:\"\0*\0_errors\";a:0:{}s:3:\"aid\";i:0;}s:13:\"session.token\";s:32:\"02ea7f043a5b79f21a95ff890d6405f3\";}', `time` = 1323451032
    1 × DELETE FROM `xdzr1_session`

Please let me know if more information is needed. Thanks and best regards.

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12 years 11 months ago #32263

Would you like me to give you a demo account/site URL so you can see the error for yourself?

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  • MODERATOR
12 years 11 months ago #32264

That information is not relevant.
We would need to know the error message on the orders listing. You need to activate the error reporting of PHP for that. If you don't have the option on your website configuration because you're using joomla 1.5, you need to ask your hosting company for either the PHP error log or for a way to activate the error reporting (by changing your php.ini for example).

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