error when exporting to csv

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12 years 2 months ago #64894

Can someone help? Im getting the following error when trying to export to csv file, Can anyone help?

Server error
The website encountered an error while retrieving britishfoodabroad.co.uk/administrator/in...ikashop&ctrl=product . It may be down for maintenance or configured incorrectly.

Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

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12 years 2 months ago #64897

Hi,

You'll maybe find your answer there :

It's indeed probably happening because the resource limitation is too strict on your website for the file you're importing.
In that case, you can split the file in several smaller CSV files.
Or increase the memory_limit max_execution_timeout options of your PHP.

It could also be that the CSV file you're using is not valid.

Hope this will help you.

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12 years 2 months ago #64898

hello where would you change the memory_limit max_execution_timeout options of your PHP?

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12 years 2 months ago #64904

ok i worked it out, you need to select the product items then click export! would be better if the error message actually told you that rather than give you a server error message!

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12 years 2 months ago #64912

If you don't select any product, the system exports all the products. Your server has resource restrictions in place which prevents you from eating up too much resources. Export processing can trigger such restrictions when too much data is being exported.
That's why mohamed told you to increase these parameters. To do it you usually have to contact your hosting company.

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