Prices differ on two pages

  • Posts: 137
  • Thank you received: 2
13 years 9 months ago #6486

I just realized that the gross prices displayed on the category and product detail view differ:
www.die-besten-weine-der-welt.de/97-punkte-weine.html shows for the Kracher wine 47.00€
www.die-besten-weine-der-welt.de/97-punk...egory_pathway-0.html shows 46.99€. Something definitely is wrong in the gross price calculation.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 9 months ago #6488

Could you update to the latest version ? We made some changes to the gross price calculation in the last release, so it might just fix the problem.

Please Log in or Create an account to join the conversation.

  • Posts: 137
  • Thank you received: 2
13 years 9 months ago #6493

I just updated and cleared the cache. Problem still exists. For the very next wine in the list, the detail page price is not 1 cent less like in the stated case, but 1 cent more... so something is really weird.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 9 months ago #6498

That's indeed really strange. We couldn't reproduce the problem on our end. Could you give us an FTP access to your website so that we can trace the problem ?

Please Log in or Create an account to join the conversation.

  • Posts: 137
  • Thank you received: 2
13 years 9 months ago #6515

sure, I can give you the FTP pw (as well as the backend admin pw if required). Please let me know where to send them privately.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 9 months ago #6526

You can use our contact form: www.hikashop.com/en/support/contact-us.html

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 9 months ago #6615

Hi,

We fixed the problem on your website.

We'll look at modifying hikashop in a future version to fix that (I doubt that we will have to time to make it for next release as it will require thorough testing of the prices calculation system)

Please Log in or Create an account to join the conversation.

  • Posts: 78
  • Thank you received: 0
13 years 8 months ago #10115

Hi Nicolas,

Has this been sorted yet, I've got a product displaying $1600.00 on the product list and $1600.01 on the product page?

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 8 months ago #10119

The solution is available on that thread:
www.hikashop.com/en/support/forum/4-how-...on-product.html#6880

We didn't take the time to fix properly the tax calculation rounding in hikashop as it has to be redone and carefully tested before we could release a version with the modification.

Please Log in or Create an account to join the conversation.

  • Posts: 78
  • Thank you received: 0
13 years 1 month ago #27586

I'm having another issue with price differences now.

On the following page, the very first item shows a price of $692.42, but on the product page it shows $647.11

apcrbc.com.au/home/category/17-smartupslcd

This problem doesn't appear to affect all our products, and I've already tried changing the price and upgrading to the latest version.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 1 month ago #27596

Isn't that because on one page it displays the price with taxes and on the other it displays the price without or something like that ?

In that case, it's just a matter of configuring the display of prices properly in the options of hikashop and the options of your menu/module.

Please Log in or Create an account to join the conversation.

  • Posts: 78
  • Thank you received: 0
13 years 1 month ago #27680

No, taxes are straight 10% here, and the difference between the two prices seems to vary?

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 1 month ago #27699

Where do these prices come from then ? What is the price of your product ? Could you do a screenshot maybe ?
Did you set a discount maybe ?

Please Log in or Create an account to join the conversation.

Time to create page: 0.092 seconds
Powered by Kunena Forum