blank page after check out

Hi, at the end of check out process I have a blank page
my test is with bank transfer method, no email to the customer for order confermation (I check in bank transfer plug in notification for order statuss), the cart remain but the order there is in back office

Hi,

Could you give us a screenshot of you checkout configuration ?
And a link to your website ?

www.cartashop.com/cartoleria

after this ther is blank page, please see the attachment

the shop in underconstruction, there is a link in the footer

this is the check out configuration

hikashop essential

Hi,

I can't test the checkout, have you a zone restriction ?
Your template don't seem to support the Joomla enqueue messages...

Have you something in the "Bank account information" in the bank method configuration ?
Because this text is displayed after checkout.

Try to enable the Joomla debug mode, and set the error reporting to "maximum", and let us know if an error is returned.
Is the order created, or confirmed ? (in backend).

Hi, no rescriction for bank tranfer

in bank account information I have the information of the bank of course

this is the debug:


[0.0000s] DEBUG info j4age: Visit time in Joomla Local timezone: 2013-03-19 13:19:12

Performed SQL enquiries

SELECT * FROM jos_session WHERE session_id = 'laln5us6rqhb519j95lbbrumb4'

DELETE FROM jos_session WHERE ( time < '1363698252' )

SELECT * FROM jos_session WHERE session_id = 'laln5us6rqhb519j95lbbrumb4'

UPDATE `jos_session` SET `time`='1363699152',`userid`='0',`usertype`='',`username`='',`gid`='0',`guest`='1',`client_id`='0',`data`='__default|a:8:{s:15:\"session.counter\";i:4;s:19:\"session.timer.start\";i:1363698762;s:18:\"session.timer.last\";i:1363698773;s:17:\"session.timer.now\";i:1363699151;s:22:\"session.client.browser\";s:72:\"Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0\";s:8:\"registry\";O:9:\"JRegistry\":3:{s:17:\"_defaultNameSpace\";s:7:\"session\";s:9:\"_registry\";a:2:{s:7:\"session\";a:1:{s:4:\"data\";O:8:\"stdClass\":0:{}}s:12:\"com_hikashop\";a:1:{s:4:\"data\";O:8:\"stdClass\":10:{s:11:\"currency_id\";i:1;s:7:\"zone_id\";s:3:\"105\";s:14:\"payment_method\";s:12:\"banktransfer\";s:10:\"payment_id\";s:1:\"1\";s:12:\"payment_data\";O:8:\"stdClass\":25:{s:10:\"payment_id\";s:1:\"1\";s:12:\"payment_name\";s:28:\"Bonifico Bancario anticipato\";s:19:\"payment_description\";s:57:\"<p>Pagamento anticipato tramite Bonifico Bancario<br></p>\";s:14:\"payment_images\";s:13:\"Bank_transfer\";s:14:\"payment_params\";O:8:\"stdClass\":5:{s:16:\"payment_currency\";s:1:\"1\";s:18:\"payment_percentage\";s:1:\"0\";s:12:\"order_status\";s:7:\"created\";s:18:\"status_notif_email\";s:1:\"1\";s:11:\"information\";s:167:\"Intestato a : \r\n<br><br>\r\nCARTOLERIA CARTASHOP SAS DI ZANIN ALDO E THOMAS\r\n<br><br>\r\nCASSA RURALE DI TRENTO\r\n<br><br>\r\nIBAN: IT 96 W 08304 01814 000032245201\r\n<br><br>\";}s:12:\"payment_type\";s:12:\"banktransfer\";s:20:\"payment_zone_namekey\";s:0:\"\";s:14:\"payment_access\";s:3:\"all\";s:24:\"payment_shipping_methods\";s:0:\"\";s:16:\"payment_currency\";s:0:\"\";s:13:\"payment_price\";d:0;s:2:\"id\";s:2:\"66\";s:4:\"name\";s:37:\"HikaShop bank transfer payment plugin\";s:7:\"element\";s:12:\"banktransfer\";s:6:\"folder\";s:15:\"hikashoppayment\";s:6:\"access\";s:1:\"0\";s:8:\"ordering\";i:1;s:9:\"published\";s:1:\"1\";s:6:\"iscore\";s:1:\"0\";s:9:\"client_id\";s:1:\"0\";s:11:\"checked_out\";s:1:\"0\";s:16:\"checked_out_time\";s:19:\"0000-00-00 00:00:00\";s:6:\"params\";s:0:\"\";s:7:\"enabled\";s:1:\"1\";s:5:\"total\";O:8:\"stdClass\":1:{s:6:\"prices\";a:1:{i:0;O:8:\"stdClass\":6:{s:11:\"price_value\";d:100;s:20:\"price_value_with_tax\";d:100;s:17:\"price_currency_id\";i:1;s:5:\"taxes\";a:0:{}s:27:\"price_value_without_payment\";d:100;s:36:\"price_value_without_payment_with_tax\";d:100;}}}}s:15:\"shipping_method\";s:0:\"\";s:11:\"shipping_id\";s:0:\"\";s:13:\"shipping_data\";s:0:\"\";s:16:\"shipping_address\";s:0:\"\";s:12:\"ssl_redirect\";i:0;}}}s:7:\"_errors\";a:0:{}}s:4:\"user\";O:5:\"JUser\":19:{s:2:\"id\";i:0;s:4:\"name\";N;s:8:\"username\";N;s:5:\"email\";N;s:8:\"password\";N;s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";N;s:5:\"block\";N;s:9:\"sendEmail\";i:0;s:3:\"gid\";i:0;s:12:\"registerDate\";N;s:13:\"lastvisitDate\";N;s:10:\"activation\";N;s:6:\"params\";N;s:3:\"aid\";i:0;s:5:\"guest\";i:1;s:7:\"_params\";O:10:\"JParameter\":7:{s:4:\"_raw\";s:0:\"\";s:4:\"_xml\";N;s:9:\"_elements\";a:0:{}s:12:\"_elementPath\";a:1:{i:0;s:89:\"/var/www/vhosts/cartashop.com/httpdocs/cartoleria/libraries/joomla/html/parameter/element\";}s:17:\"_defaultNameSpace\";s:8:\"_default\";s:9:\"_registry\";a:1:{s:8:\"_default\";a:1:{s:4:\"data\";O:8:\"stdClass\":0:{}}}s:7:\"_errors\";a:0:{}}s:9:\"_errorMsg\";N;s:7:\"_errors\";a:0:{}}s:13:\"session.token\";s:32:\"4fd76c0b7b150e05acda69d416c1076a\";}' WHERE session_id='laln5us6rqhb519j95lbbrumb4'

SELECT * FROM jos_components WHERE parent = 0

SELECT folder AS type, element AS name, params FROM jos_plugins WHERE published >= 1 AND access <= 0 ORDER BY ordering

SELECT m.*, c.`option` as component FROM jos_menu AS m LEFT JOIN jos_components AS c ON m.componentid = c.id WHERE m.published = 1 ORDER BY m.sublevel, m.parent, m.ordering

SELECT template FROM jos_templates_menu WHERE client_id = 0 AND (menuid = 0 OR menuid = 118) ORDER BY menuid DESC LIMIT 0, 1

SELECT * FROM jos_hikashop_config

SELECT * FROM jos_menu WHERE id = '118' LIMIT 1

SELECT * FROM jos_modules WHERE id IN (88);

SELECT * FROM jos_hikashop_category WHERE category_id = '2' LIMIT 1

SELECT a.* FROM jos_hikashop_category AS a WHERE a.category_parent_id = 2 AND a.category_published=1 ORDER BY a.category_ordering ASC LIMIT 0, 10

SELECT * FROM jos_hikashop_file WHERE file_type='category' AND file_ref_id IN (12,18,22,27,35)

SELECT COUNT(*) FROM jos_hikashop_category AS a WHERE a.category_parent_id = 2 AND a.category_published=1

SELECT a.*,b.* FROM jos_hikashop_category AS a LEFT JOIN jos_hikashop_file AS b ON a.category_id=b.file_ref_id AND b.file_type='category' WHERE a.category_id = 2 LIMIT 1

SELECT b.* FROM jos_hikashop_category AS a LEFT JOIN jos_hikashop_category AS b ON a.category_left >= b.category_left WHERE b.category_right >= a.category_right AND a.category_id=2 GROUP BY b.category_id ORDER BY b.category_left

SELECT * FROM jos_hikashop_field as a WHERE a.`field_published` = 1 AND a.`field_frontcomp` = 1 AND a.field_table='category' AND ((field_with_sub_categories=0 AND (field_categories="all" OR field_categories LIKE '%,2,%'))OR (field_with_sub_categories=1 AND (field_categories="all" OR field_categories LIKE '%,1,%' OR field_categories LIKE '%,2,%'))) ORDER BY a.`field_ordering` ASC

SELECT a.id as itemid FROM `jos_menu` as a WHERE a.access = 0 AND a.parent=118

SELECT a.id as itemid FROM `jos_menu` as a WHERE a.access = 0 AND a.parent=118

SELECT a.id as itemid FROM `jos_menu` as a WHERE a.access = 0 AND a.parent=118

SELECT a.id as itemid FROM `jos_menu` as a WHERE a.access = 0 AND a.parent=118

SELECT a.id as itemid FROM `jos_menu` as a WHERE a.access = 0 AND a.parent=118

SELECT a.*,b.* FROM jos_hikashop_category AS a LEFT JOIN jos_hikashop_file AS b ON a.category_id=b.file_ref_id AND b.file_type='category' WHERE a.category_id = 2 LIMIT 1

SELECT DISTINCT b.* FROM jos_hikashop_product_category AS a LEFT JOIN jos_hikashop_product AS b ON a.product_id=b.product_id WHERE b.product_published=1 AND b.product_type = 'main' AND a.category_id IN (2) ORDER BY a.ordering ASC LIMIT 0, 20

SELECT * FROM jos_hikashop_file WHERE file_ref_id IN (1) AND file_type='product' ORDER BY file_ref_id ASC, file_ordering ASC, file_id ASC

SELECT * FROM jos_hikashop_variant WHERE variant_product_id IN (1)

SELECT * FROM jos_hikashop_product_related WHERE product_related_type = 'options' AND product_id IN (1)

SELECT * FROM jos_hikashop_discount WHERE discount_type='discount' AND discount_published=1 AND ( discount_quota>discount_used_times OR discount_quota=0 ) AND discount_start < 1363699152 AND ( discount_end > 1363699152 OR discount_end = 0 ) AND ( discount_product_id IN (1) OR discount_product_id=0 ) AND ( discount_flat_amount!=0 OR discount_percent_amount!=0 )

SELECT currency_id FROM jos_hikashop_currency WHERE currency_published=1 OR currency_id = 1

SELECT a.* FROM jos_hikashop_price AS a WHERE a.price_product_id IN (1) AND a.price_currency_id IN (1) AND (a.price_access = 'all' OR a.price_access LIKE '%,29,%' OR ISNULL(a.price_access)) ORDER BY a.price_value DESC

SELECT b.*,c.* FROM jos_hikashop_category AS a LEFT JOIN jos_hikashop_taxation AS b ON a.category_namekey=b.category_namekey LEFT JOIN jos_hikashop_tax AS c ON b.tax_namekey=c.tax_namekey WHERE a.category_id = 11 AND b.taxation_published=1 AND ( taxation_type = '' OR taxation_type = 'company_with_vat_number' )

SELECT * FROM jos_hikashop_zone WHERE zone_id = 105

SELECT count( DISTINCT b.product_id) FROM jos_hikashop_product_category AS a LEFT JOIN jos_hikashop_product AS b ON a.product_id=b.product_id WHERE b.product_published=1 AND b.product_type = 'main' AND a.category_id IN (2) ORDER BY a.ordering ASC

SELECT category_id FROM jos_hikashop_product_category WHERE product_id=1 ORDER BY ordering ASC

SELECT b.* FROM jos_hikashop_category AS a LEFT JOIN jos_hikashop_category AS b ON a.category_left >= b.category_left WHERE b.category_right >= a.category_right AND a.category_id IN (2,28) GROUP BY b.category_id ORDER BY b.category_left

SELECT a.* FROM jos_hikashop_badge AS a WHERE a.badge_start <= 1363699152 AND ( a.badge_end >= 1363699152 OR a.badge_end =0 ) AND a.badge_published=1 AND (badge_discount_id=0 OR badge_discount_id=0 )AND ((badge_category_childs = 0 AND (badge_category_id = 0 OR badge_category_id = 2 OR badge_category_id = 28))OR (badge_category_childs = 1 AND (badge_category_id=0 OR badge_category_id = 1 OR badge_category_id = 2 OR badge_category_id = 27 OR badge_category_id = 28))) ORDER BY a.badge_ordering ASC,a.badge_id ASC

SELECT * FROM jos_hikashop_currency WHERE currency_id IN (1)

SELECT b.* FROM jos_hikashop_category AS a LEFT JOIN jos_hikashop_category AS b ON a.category_left >= b.category_left WHERE b.category_right >= a.category_right AND a.category_id IN (2,28) GROUP BY b.category_id ORDER BY b.category_left

SELECT * FROM jos_hikashop_field as a WHERE a.`field_published` = 1 AND a.`field_frontcomp` = 1 AND a.field_table='item' AND ((field_with_sub_categories=0 AND (field_categories="all" OR field_categories LIKE '%,2,%' OR field_categories LIKE '%,28,%'))OR (field_with_sub_categories=1 AND (field_categories="all" OR field_categories LIKE '%,1,%' OR field_categories LIKE '%,2,%' OR field_categories LIKE '%,27,%' OR field_categories LIKE '%,28,%'))) ORDER BY a.`field_ordering` ASC

[0.0006s] DEBUG info j4age: JS Perform Visitor counting process (function: countVisitor()): 0.000 seconds, 16.51 MB

Performed SQL enquiries

SELECT * FROM jos_jstats_configuration

[0.0001s] DEBUG info j4age: JS loadKnownRecords start: 0.000 seconds, 16.51 MB

Performed SQL enquiries

[0.0002s] DEBUG info j4age: Trace Code from cookie: 1

Performed SQL enquiries

[0.0000s] DEBUG info j4age: Client-ID from cookie: 1

Performed SQL enquiries

[0.0002s] DEBUG info j4age: JS loadKnownRecords end: 0.001 seconds, 16.52 MB

Performed SQL enquiries

SELECT * FROM jos_jstats_ipaddresses AS a WHERE a.ip = '2082030534'

SELECT c.* FROM jos_jstats_clients AS c WHERE c.client_id = 1;

[0.0000s] DEBUG info j4age: JS client & ip handling start: 0.001 seconds, 16.52 MB

Performed SQL enquiries

[0.0000s] DEBUG info j4age: IP already stored 2082030534

Performed SQL enquiries

[0.0000s] DEBUG info j4age: Fire Event => beforecounting

Performed SQL enquiries

[0.0001s] DEBUG info j4age: 1 Plugins found in DB

Performed SQL enquiries

select * from `jos_jstats_configuration` where description like 'ext_%' and value = '1'

[0.0013s] DEBUG info j4age: Register plugin ext_ip2nation for event onpostinstallation

Performed SQL enquiries

[0.0000s] DEBUG info j4age: Register plugin ext_ip2nation for event resolvelocation

Performed SQL enquiries

[0.0000s] DEBUG info j4age: Visitors IP is excluded from counting

Performed SQL enquiries

I turn off ok, but I don't understand what I must copy and paste

The debug ??

[0.0000s] DEBUG info j4age: Visit time in Joomla Local timezone: 2013-03-19 14:06:20

Performed SQL enquiries

SELECT * FROM jos_session WHERE session_id = 'ee26vrbkh1a7st68hatb8ad365'

DELETE FROM jos_session WHERE ( time < '1363701080' )

SELECT * FROM jos_session WHERE session_id = 'ee26vrbkh1a7st68hatb8ad365'

UPDATE `jos_session` SET `time`='1363701980',`userid`='0',`usertype`='',`username`='',`gid`='0',`guest`='1',`client_id`='0',`data`='__default|a:7:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1363701980;s:18:\"session.timer.last\";i:1363701980;s:17:\"session.timer.now\";i:1363701980;s:22:\"session.client.browser\";s:72:\"Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0\";s:8:\"registry\";O:9:\"JRegistry\":3:{s:17:\"_defaultNameSpace\";s:7:\"session\";s:9:\"_registry\";a:1:{s:7:\"session\";a:1:{s:4:\"data\";O:8:\"stdClass\":0:{}}}s:7:\"_errors\";a:0:{}}s:4:\"user\";O:5:\"JUser\":19:{s:2:\"id\";i:0;s:4:\"name\";N;s:8:\"username\";N;s:5:\"email\";N;s:8:\"password\";N;s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";N;s:5:\"block\";N;s:9:\"sendEmail\";i:0;s:3:\"gid\";i:0;s:12:\"registerDate\";N;s:13:\"lastvisitDate\";N;s:10:\"activation\";N;s:6:\"params\";N;s:3:\"aid\";i:0;s:5:\"guest\";i:1;s:7:\"_params\";O:10:\"JParameter\":7:{s:4:\"_raw\";s:0:\"\";s:4:\"_xml\";N;s:9:\"_elements\";a:0:{}s:12:\"_elementPath\";a:1:{i:0;s:89:\"/var/www/vhosts/cartashop.com/httpdocs/cartoleria/libraries/joomla/html/parameter/element\";}s:17:\"_defaultNameSpace\";s:8:\"_default\";s:9:\"_registry\";a:1:{s:8:\"_default\";a:1:{s:4:\"data\";O:8:\"stdClass\":0:{}}}s:7:\"_errors\";a:0:{}}s:9:\"_errorMsg\";N;s:7:\"_errors\";a:0:{}}}' WHERE session_id='ee26vrbkh1a7st68hatb8ad365'

SELECT * FROM jos_components WHERE parent = 0

SELECT folder AS type, element AS name, params FROM jos_plugins WHERE published >= 1 AND access <= 0 ORDER BY ordering

SELECT m.*, c.`option` as component FROM jos_menu AS m LEFT JOIN jos_components AS c ON m.componentid = c.id WHERE m.published = 1 ORDER BY m.sublevel, m.parent, m.ordering

SELECT template FROM jos_templates_menu WHERE client_id = 0 AND (menuid = 0 OR menuid = 1) ORDER BY menuid DESC LIMIT 0, 1

SELECT a.*, u.name AS author, u.usertype, cc.title AS category, s.title AS section, CASE WHEN CHAR_LENGTH(a.alias) THEN CONCAT_WS(":", a.id, a.alias) ELSE a.id END as slug, CASE WHEN CHAR_LENGTH(cc.alias) THEN CONCAT_WS(":", cc.id, cc.alias) ELSE cc.id END as catslug, g.name AS groups, s.published AS sec_pub, cc.published AS cat_pub, s.access AS sec_access, cc.access AS cat_access FROM jos_content AS a LEFT JOIN jos_categories AS cc ON cc.id = a.catid LEFT JOIN jos_sections AS s ON s.id = cc.section AND s.scope = "content" LEFT JOIN jos_users AS u ON u.id = a.created_by LEFT JOIN jos_groups AS g ON a.access = g.id WHERE a.id = 78 AND ( ( a.created_by = 0 ) OR ( a.state = 1 AND ( a.publish_up = '0000-00-00 00:00:00' OR a.publish_up <= '2013-03-19 14:06:20' ) AND ( a.publish_down = '0000-00-00 00:00:00' OR a.publish_down >= '2013-03-19 14:06:20' ) ) OR ( a.state = -1 ) )

UPDATE jos_content SET hits = ( hits + 1 ) WHERE id='78'

[0.0004s] DEBUG info j4age: JS Perform Visitor counting process (function: countVisitor()): 0.000 seconds, 11.24 MB

Performed SQL enquiries

SELECT * FROM jos_jstats_configuration

[0.0001s] DEBUG info j4age: JS loadKnownRecords start: 0.000 seconds, 11.24 MB

Performed SQL enquiries

[0.0002s] DEBUG info j4age: Trace Code from cookie: 1

Performed SQL enquiries

[0.0000s] DEBUG info j4age: Client-ID from cookie: 1

Performed SQL enquiries

[0.0002s] DEBUG info j4age: JS loadKnownRecords end: 0.001 seconds, 11.25 MB

Performed SQL enquiries

SELECT * FROM jos_jstats_ipaddresses AS a WHERE a.ip = '2082030534'

SELECT c.* FROM jos_jstats_clients AS c WHERE c.client_id = 1;

[0.0000s] DEBUG info j4age: JS client & ip handling start: 0.001 seconds, 11.25 MB

Performed SQL enquiries

[0.0000s] DEBUG info j4age: IP already stored 2082030534

Performed SQL enquiries

[0.0000s] DEBUG info j4age: Fire Event => beforecounting

Performed SQL enquiries

[0.0001s] DEBUG info j4age: 1 Plugins found in DB

Performed SQL enquiries

select * from `jos_jstats_configuration` where description like 'ext_%' and value = '1'

[0.0012s] DEBUG info j4age: Register plugin ext_ip2nation for event onpostinstallation

Performed SQL enquiries

[0.0000s] DEBUG info j4age: Register plugin ext_ip2nation for event resolvelocation

Performed SQL enquiries

[0.0000s] DEBUG info j4age: Visitors IP is excluded from counting

Performed SQL enquiries

this

I ask to my provider I have not access to php log

Hi, I have the log file, how I can send to u ?

I have the same issue (blank screen on checkout) having just updated PHP from version 5.3 to 5.4.13
What version do you have mirkozax?
If also on 5.4 may shortcut debug process.

Actually - My issue was a piece of code in a custom payment module - so perhaps not same issue.

error log