Cart doesn't refresh in combination with coupon

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.5
-- PHP version -- : 5.5.30

Hi, I use automatic loaded (discount) coupons.
When I add a product in the basket, I need to refresh the browser (F5) or navigate to another page before I can see the discount (coupon) in the basket.
I have "Use AJAX when possible for add to cart buttons" option to YES

What can I do to get the coupon visible immediately (without F5/refresh)

regards

Suzanne

I'm having the same problem, started this morning. Yesterday was fine and I haven't changed any settings.
I do not have the ajax option on.
I'm on Hostmonster vps and thought they might have done something last night, but now another user is having the issue. strange.

Actually, my issue seems to be a little different. When I enter a coupon, it does not appear to take. I put in the coupon codes and it just disappears.
I have the latest version of Hika Business, I downloaded and reinstalled this morning to make sure it wasn't a corrupt file.

Nevermind, I discovered that my issue was unrelated. I had the quotas set on my coupons to 1 and this was interfering. however I was not getting any kind of error message which made it difficult to figure out.

Hi Nicolas,
turning off Ajax doesn't solve the problem.

You need some sort of a refresh (F5 or navigate somewhere else) after placing the first article. So, this is only needed once. You don't have to refresh after the second and following products. This is strange, isn't it?
It's apparently only an issue between the first and the second product.

Can you please help me to solve this? My webshop opens this week and all my customers are 'rewarded' with such a coupon. It's very confusing for the customers that it needs a refresh to become visible.

Hi,

As Nicolas asked, please give us more informations like:

- screenshot of the settings of the coupon
- screenshot of the settings of the Checkout tab of the HikaShop configuration.
- link to the website
- steps to reproduce the issue on the website

We tried to reproduce the issue on our end and everything is working as expected.
Do you have any cache enabled ? If it is you have to disable it and clear it. (joomla settings, cache plugin ,template cache, etc)

Hello Xavier,
I send username + password thru contactform.

Attached the screenshots
1) see word document
2) also in the word document, but since my coupons are "automatically loaded" there's no coupon-code-step in the checkout (there's no purpose for this)
3) in the word document with username password of a testuser
4) in the word document

cache is btw totally off ...

Hi,

The given credentials don't seem to be working, please have a look at that.
I reproduced your settings on my local and everything is working as expected.

Are you sure that you don't have a plugin which could cause a cache or another issue ?

ok
i've made a mistake.

i thought the problem only happens once, but it happens each time, so it's much worse than i thought.
After each product you need to press F5 or do something to refresh the cart.
I've send you the credentials again
please have a look

cache is totally switched off, there's nothing caching

I've been testing again.

When I switch off "use ajax when possible..." it works but... this results in a annoying habit.
After each product placed in basket it starts the checkout proces and ignores the "stay on page but show popup" setting.

I do want this setting, so stay on page and show popup

hello Xavier,
can you email me the username and password that you've tried? The credentials are quite straight forward so can't imagine that you've made a typo there.
And please do not finish an order, the shop is in production.