Coupon Nightmare

-- HikaShop version -- : 3.2

HI
I'm having a complete nightmare,

I have set up 2 coupons,
1 - if you buy 3 items you get money off
2 - if you buy 6 items you get more money off

6 items coupon overides the previous coupon, well it did on my test site.

Problem:
If I add 3 items to my shopping cart, the 3 coupon shows up- good
if I delete them and add just 2 different items, the coupon remains there,
if I delete those 2 items and change my mind to buy something else, another 2 items, I get the 6 coupon.

even if this is just my browsers holding the information I can get all the way to the checkout, Ive had to take my site offline

please help ...

Hi Jerome

Well I put the site off because I was in a panic, and it was late.

" I don't understand how that coupon can be added into the cart.
And if the coupon have a "min number of products" and the cart do not have enough products, the algorithm is made to remove the coupon from the cart." Neither do I, which is why I am asking.
but as you see from my screenshots - it is happening.

it only happened since I made the upgrade from 2.6.4 to 3.1.1
so now I have recalled the previous version 2.6.4 on my live site and copied the error site - 3.1.1 to a test server.

I can provide access if you can look

THanks

Hi Philip
thank you for your reply and screenshots,
I had those settings earlier.

I have:
1 - recalled my previous version of my site. Business 2.6.4
2 - I copied it to a test server, and I provide access to you
3 - I have made a screencast video (approx 1 1/2 minute to show you exactly what is happening)

the login and video link information is now emailed via online form for you to see it.

I appreciate your help thank you

Hi nicolas,

ok, I have made a screen cast video which shows what is happening, did you watch that ?
it's the best I can do to show you the problem.

"your coupons not being configured properly" - I can only configure them 2 ways "auto or manual"
and I have given you screenshots of that, they are configured properly.

"Both have HikaShop 2.6.4 installed as far as I can see"
- that's because I reverted back to a previous version to see if it was the update.

nicolas, this is really happening, the coupon is activating on 2 items in the cart, yet I have it set to 3.
it happens BOTH when the coupon is set to auto, and when it is manually entered.

please watch the video you will see it. I need some help desperately.
thanks

Hi nicolas

"Both have HikaShop 2.6.4 installed as far as I can see"
- that's because I reverted back to a previous version to see if it was the update.

however, it was not just the update, which is why I have left 2.6.4 on both,
the live site has no coupon anymore, I cannot risk that.

the test site gives me the error every time, in chrome, ie, and firefox.
I don't know what I should do.

Ive just tested it again on a different machine and got this -
2 items with the discount?

Ive removed caching, Ive cleared the browser history, Ive tried everything but I'm getting a discount on 2 items.

please advise

thanks

Hi
I have hired an independent developer to look at why this has happened, as you are unable to see the problem at your end.
The reason I returned to 2.6.4 is because in the Hikashop update 3+ you completely changed frontend css amongst other things and
that wiped out my template www.icetheme.com/themes/it-trendyshop

"IT_Trendyshop does not support the latest release of Hikashop V.3.x."

Luckily enough you sent an email advertising CART2CART, which may be a great solution should I have to switch out.
without any more investigation on your part, could you possibly advise me how a coupon is stored once it's applied ?
and how it should be automatically removed ? that's the area that has been compromised in my build.

thanks