Adding New Address

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13 years 4 months ago #21592

Hi,

I got a costumer that is registered in the joomla's register system, he's trying to buy a product using hikashop when he gets login through hika's login module his address does not appears anywhere and he's tried to add his address using the button "NEW" and the page stay in the same place why? What I did wrong?

Thanks

Sam

Last edit: 13 years 4 months ago by samoli31.

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13 years 4 months ago #21600

Hi,

If you register via joomla it's normal that you don't get the address filled in HikaShop as there is no address asked in joomla's registration form. The fact that it doesn't work with the user tries to add a new address probably comes from a javascript error on your website: www.hikashop.com/support/documentation/6...ty-issues.html#modal

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13 years 4 months ago #21601

Nicola,
I understand that but why he cannot add a new address during the check out process? When he try to add new address the system give him this message "Please create or select an address"

Thanks

Sam

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13 years 4 months ago #21604

As I said in my previous post, the fact that it doesn't work with the user tries to add a new address probably comes from a javascript error on your website: www.hikashop.com/support/documentation/6...ty-issues.html#modal

Since you have a javascript error, the new button is not initialized properly and it doesn't work properly when you click on it.

It's just a supposition as it could also be something else... If you could give a link to your website, we might be able to see the problem...

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13 years 4 months ago #21605

www.rebootedinc.net/

you can use the Google translator button up left on the screen and to get into my products you have to use the top level menu and click the 'NUESTROS PRODUCTOS" menu up right on the screen

Thanks
Sam

Last edit: 13 years 4 months ago by samoli31.

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13 years 4 months ago #21607

Yes, it's definitely a javascript issue on your website. You have the error:
Uncaught TypeError: Object #<Object> has no method 'getProperty'
SqueezeBox.openmodal.js:1
SqueezeBox.fromElementmodal.js:1
(anonymous function)checkout:385
onclickcheckout:386
modal.js:1

which happens because of the file:
cdn.wibiya.com/Scripts/jquery-1.4.2.min.js

You should follow the directions on the page www.hikashop.com/support/documentation/6...ty-issues.html#modal

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13 years 4 months ago #21608

OK

Thanks Nicolas I will try to follow up your recommendations!!

Sam

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13 years 4 months ago #21609

I checked it out the messaging system (index.php) into my template and it does have both tags <jdoc:include type="message" /> and <jdoc:include type="component" /> the editor that I'm using is the TinyMCE so the problems seems to be with modal popups!!

Anyways Thanks for your help!!

Sam

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13 years 4 months ago #21610

Yes, the problem is with modal popups.

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13 years 4 months ago #21611

yep!!

Thanks
Sam

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13 years 3 months ago #22257

Nicholas,

So I tried using some plugins form Core Design that are JQuery-base.
Now I see it causes a problem, maybe several.

I thought perhaps I could get by IF I did not load these plugins and modules on the designated Shopping Cart page, but did NOT work.

So turned OFF the plugins and modules.
Cleared Joomla's cache in the back end.
Cleared my browser cache.
Removed customizations from the address template
Removed cookies.

And still the "edit address" function does not work -- Is there something else I am missing?

Thx!

PS by the way, can you recommend any JS plugins from Joomla's extension that can work Hika to create tabs, accordions, expand/contract, etc.?

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13 years 3 months ago #22264

You must still have the javascript error on your page. You should look at your browser's javascript error console in order to get the error message and see from where it comes. You must still have some js not working properly.

For tabs we use on our demo website tabber from nonumber. It works great. For accordions or other things, I don't know.

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13 years 3 months ago #22299

Just one JS error:

redeclaration of var console
never seen this before... any ideas?

So, just to be clear then JQuery can NOT exist on the checkout page/s, and then Hika is OK? or just anywhere?

Also I found this which I tried in the <head>, which killed the error, but still NO address.
Then I removed the <script> and still no address is editable.
if (typeof window.console == "undefined") {
  window.console = {
    log: function() {
    }
  };
}

E.g. To edit customer details

By the way, I also tested with the JA Purity and the Milky Way templates and no address shows or is editable... Hmmmm....
Additionally, we decided not to implement and taxes based on zip code, so I have not made any address changes.

In the end, closing my Safari browser worked -- but not in FireFox. This JS err: "redeclaration of var console" just sticks... I cleared cookies too. Any ideas?

You might want to put a sticky post about JQuery. I like to help others avert alot of time was spent this one. Thx

Last edit: 13 years 3 months ago by cubefree.

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13 years 3 months ago #22304

Also curious if these are the proper settings:

HikaShop user synchronization plugin (user) - PUBLISHED

HikaShop user synchronization plugin (system) - UNPUBLISHED

thx

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13 years 3 months ago #22306

There is already a piece of the documentation talking about the problem. We can always add more information to it but sticking a topic is not something I want to do too much for now.

JQuery is not incompatible with HikaShop. The problem comes from the way some developers use it which conflicts with mootools wichi is turn breaks the popup system of joomla and thus the address edition. But it works with some extensions using jquery as well...

I just tried on your website with both firefox and chrome and I was able to edit my address. I couldn't reproduce the problem you're having.

It should be the opposite. The system plugin should be published and the user plugin should be unpublished.

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13 years 3 months ago #22312

Thanks for trying the function on my site.

Odd, it seems if I visited the site when JQuery was loaded, my browser will NOT let go and I can not edit the address.

I have flushed DNS and rebooted as well.

Is there something else I can do to UNstick my browser??

Using FF 3.6.19... maybe I will uninstall and report.

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13 years 3 months ago #22313

Maybe it comes from your version of Firefox. I tried with Firefox 5.0. Maybe if you update it that problem won't happen.

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13 years 3 months ago #22314

Thanks Nicholas,

I'll keep pounding on it.

Curious if you are aware of any problems when using Chronosforms v4 ?

I believe it also utilizes the MooTools upgrade. Thx
....

Also, it cleared!

I realize what cleared it ultimately in FireFox was clearing my Form and Search history. thx as always, your responsiveness is ultimately why the client chose HikaShop. Thx

Last edit: 13 years 3 months ago by cubefree.

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13 years 3 months ago #22316

We didn't get any report of a problem between hikashop and chronoforms so far.

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13 years 3 months ago #22318

Sorry belabor this...

Curious if you have noticed the billing address functionality lapsing when a checkbox type field is applied the address area?

E.g. Check here to sign up for our newsletter

I had everything back to normal, turned the field on (published, not required, front and backend = YES) and then FF started collapsing on me again...

Really weird.

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