email trustpilot

  • Posts: 80
  • Thank you received: 2
11 years 7 months ago #100095

Hi

is there a way to fill in a email adres from trustpilot for feedback from customer
So if a order is made also the email is send to trustpilot.

www.trustpilot.be/

thanks

Please Log in or Create an account to join the conversation.

  • Posts: 80
  • Thank you received: 2
11 years 7 months ago #100099

Can I just have the orders have a separate email adress like the payment email address
Then I can only forward the order email


thanks

regards

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
11 years 7 months ago #100118

I'm not following you.
There is already a specific field for the address where the order admin notification is sent in the configuration.

The following user(s) said Thank You: luppe

Please Log in or Create an account to join the conversation.

  • Posts: 75
  • Thank you received: 1
11 years 5 months ago #110218

Hi Luppe,

I'm also interested in getting Trustpilot integration. Did you manage to get it sorted out?

Regards

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
11 years 5 months ago #110247

Hi,

From what I understand, you just have to add the CC email address that trustpilot gives you in the order admin notification email field of HikaShop and separate it with your email address by a comma.

Then, HikaShop will send the admin notifications to both trustpilot and yourself and then trustpilot will handle the user feedbacks automatically on their end.

The following user(s) said Thank You: spotstv

Please Log in or Create an account to join the conversation.

  • Posts: 152
  • Thank you received: 1
9 years 6 months ago #200787

Hi Guys,

Can anyone tell me if they have this working?

Believe in Better

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
9 years 6 months ago #200820

Having the emails sent to both the customer and trustpilot shouldn't be a problem.
There is now a BCC field in each email when you edit them via the menu System>Emails where you can simply enter the email address of trustpilot so that they get a copy of the email.
I don't see why it wouldn't work.

Please Log in or Create an account to join the conversation.

Time to create page: 0.084 seconds
Powered by Kunena Forum