problème avec version 1.3.0 et paypal

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14 years 6 months ago #793

le statut de mes commandes demeurent a créée même si paypal confirme le paiement (j'ai vérifié le courriel envoyé par paypal).

J'ai vérifié si le fichier report.log contenait de l'information mais il est vide et l'option debug est activée dans le mode de paiement paypal.
J'ai aussi vérifié les droits d'accèes au fichier et ils sont a 777, hikashop m'envoi un courriel pour me dire que le paiement est pending:

Hello,
A Paypal notification was received with the status Pending. The order is now created.

Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_do...paypal-error#pending


This notification was for the order C6S2 on the website www.halonacoaching.com/joomlatest/
You can acces the order details directly by clicking on the link below after logging in your back end:
www.halonacoaching.com/joomlatest/admini...ask=edit&order_id=62



email de paypal:
Oct 31, 2010 07:40:08 PDT | Transaction ID: 30Y29772KU627971S

Hello bruno lalonge's Test Store,

You received a payment of $50.00 CAD from Test User (bruno_1287619241_per@briseboisetlalonge.com)
Thanks for using PayPal. You can now ship any items. To see all the transaction details, log in to your PayPal account.

Important note: Test User has provided an unconfirmed address. Please check the Transaction Details page for this payment to find out whether you will be covered by PayPal Seller Protection.

It may take a few moments for this transaction to appear in your account.

Seller Protection - Not Eligible


Buyer:
Test User
bruno_1287619241_per@briseboisetlalonge.com

Instructions to merchant:
The buyer hasn't entered any instructions.
Purchase Details
Description:Livre "Visez la performance par l'équilibre", Item#:0001
Unit price:$25.00 CAD
Qty:2
Amount:$50.00 CAD

Subtotal: $50.00 CAD
Total: $50.00 CAD

Payment: $50.00 CAD
Payment sent to: bruno_1288534047_biz@briseboisetlalonge.com

Invoice ID: 62

Questions? Go to the Help Center at: www.paypal.com/help .

Lift your withdrawal and receiving limits. Log in to your PayPal account and click View limits on your Account Overview page.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.

To receive email notifications in plain text instead of HTML, log in to your PayPal account, go to your Profile, and click Notifications.

PPID PP341

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Last edit: 14 years 6 months ago by goldriver.

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14 years 6 months ago #800

C'est normal. Paypal n'a pas encore confirmé le paiement donc HikaShop n'a pas validé la commande. C'est ce que le message dit d'ailleurs. Dans ce cas là, si vous allez dans votre compte paypal, vous devriez voir le paiement avec un drapeau indiquant que le paiement est en attente. Lorsque le paiement sera validé, paypal enverra à nouveau une notification automatique à votre site et la commande sera alors validée.

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14 years 6 months ago #801

j'ai vérifié et le paiement a été effectué il y a plus de 30 minutes et le statut demeure a "créée" pour la commande 62:

email de paypal envoyé au magasin:

Oct 31, 2010 07:40:08 PDT | Transaction ID: 30Y29772KU627971S

Hello bruno lalonge's Test Store,

You received a payment of $50.00 CAD from Test User (bruno_1287619241_per@briseboisetlalonge.com)
Thanks for using PayPal. You can now ship any items. To see all the transaction details, log in to your PayPal account.

Important note: Test User has provided an unconfirmed address. Please check the Transaction Details page for this payment to find out whether you will be covered by PayPal Seller Protection.

It may take a few moments for this transaction to appear in your account.

Seller Protection - Not Eligible


Buyer:
Test User
bruno_1287619241_per@briseboisetlalonge.com

Instructions to merchant:
The buyer hasn't entered any instructions.
Purchase Details
Description:Livre "Visez la performance par l'équilibre", Item#:0001
Unit price:$25.00 CAD
Qty:2
Amount:$50.00 CAD

Subtotal: $50.00 CAD
Total: $50.00 CAD

Payment: $50.00 CAD
Payment sent to: bruno_1288534047_biz@briseboisetlalonge.com

Invoice ID: 62

Questions? Go to the Help Center at: www.paypal.com/help .

Lift your withdrawal and receiving limits. Log in to your PayPal account and click View limits on your Account Overview page.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.

To receive email notifications in plain text instead of HTML, log in to your PayPal account, go to your Profile, and click Notifications.

PPID PP341

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14 years 6 months ago #804

I've checked on the paypal account and the payment statuts are "unclaimed" for all transactions done with 1.3.0

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14 years 6 months ago #806

Well, when a payment is unclaimed on paypal you have to logon there to accept or decline it. Nothing to do with HikaShop. It could also be because you didn't confirm your paypal merchant email or didn't enter the correct email address in the plugin or that you paid in a currency for which your merchant account does not yet have a currency balance.
You should seek advice on the problem with paypal.

Here is the documentation on paypal website about the unclaimed status: www.paypal.com/helpcenter/main.jsp;jsess...nId=10817&isSrch=Yes

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