Email Notifications Randomly don't send

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12 years 1 month ago #67009

Hi,

I'm using Hikashop version 1.5.2 business edition on my production server.

Joomla is configured correctly, as joomla email works.

Hikashop works most of the time but this weekend two orders were submitted with no notification being sent to the admin so they could not process the order for delivery.

Can you help identify the problem if I give you access and tell you which order failed to notify?

Do I need to upgrade to 1.6.0 Hikashop and What version of Joomla 2.5.?

Thanks

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12 years 1 month ago #67145

Hi,

HikaShop handle all the orders notification the same way. Upgrading or having an access to your website won't change anything.
If the emails didn't reach your mailbox the only things I can see which could cause that is that there was either an outage on your web server (website), or on your email server or that the emails went into your spam box for some reason.
I would recommend that you contact your hosting company so that they can check your email server's logs or maybe tell you if they had any outage on their email servers.

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12 years 1 month ago #67198

I checked with hosting provider email logs. No email was sent from system.

(9:53:41am)Joshua C.:I'm able to locate the emails regarding the lack of notification that were sent to This email address is being protected from spambots. You need JavaScript enabled to view it., but I haven't seen anything for the order notifications themselves.
(9:53:49am)Joshua C.:There may be an issue with the software's configuration.
(9:58:21am)kevin:joomla component is saying no because it is intermittent that the emails don't get delivered.
(9:59:15am)Joshua C.:It doesn't look like the emails ever made it to the server even.
(9:59:55am)kevin:ok, thanks will notify the software person. Thanks.


Let me know if there is any thing else I can check out.

k

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12 years 1 month ago #67199

If the order was confirmed in HikaShop, the email was sent by HikaShop to the email server. It's not possible otherwise.
If the order was not confirmed in HikaShop, it means that HikaShop didn't receive any payment notification.
Either way HikaShop or its configuration is not at fault here since you usually get the emails.

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12 years 1 month ago #67219

It appears that new orders get the created status and not the confirmed status. Do I need to change the configuration so the first instance of the process makes the status of confirmed?

Regards,

K

Last edit: 12 years 1 month ago by teleactive. Reason: confusing

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12 years 1 month ago #67309

If orders on your website are never confirmed, you should look at that FAQ:
www.hikashop.com/en/support/documentatio...or.html#notification

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12 years 1 month ago #67473

Hi
We are not using PayPal. We are using the manual Credit Card payment that sends 1/2 of the number via email and the other half of the number is in the HikaShop admin. So it is very important that we receive the first notice. Is changing the first instance of notification to confirmed the correct way to handle this issue?

Thanks

K

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12 years 1 month ago #67477

Hi,

The client just informed me that a new order came in as status created even though I changed the Default Order Status in Configuration to Confirmed. I don't understand why new orders don't come in as confirmed and with guaranteed email to the client?

Thanks,

Kevin

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12 years 1 month ago #67627

We are not using PayPal. We are using the manual Credit Card payment that sends 1/2 of the number via email and the other half of the number is in the HikaShop admin. So it is very important that we receive the first notice. Is changing the first instance of notification to confirmed the correct way to handle this issue?
It seems new orders are still added in as status created even though I changed the Default Order Status in Configuration to Confirmed. I don't understand why new orders don't come in as confirmed and with guaranteed email to the client?

Can you help determine the solution?

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12 years 1 month ago #67825

This topic is still outstanding. I would like some support to determine why emails are not sent using the default Hikashop Credit card payment process.

The Default Order Status in Configuration is set to Confirmed.

Please help

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12 years 1 month ago #67927

Hi,

If you're using the credit card plugin, then it's normal that orders are not confirmed automatically. I thought that you were talking about the payment notification emails.
So in that case, if you're not receiving the admin order notifications, it means that either the field "Order creation notifications email address" is empty/wrong, or that you edited the order admin notification emails wrongly via the menu System->Emails. So please check on these.


PS: Note that each time you post a reply, your thread goes up at the top of the queue and you have to wait again more time. If you need to have an issue resolved quickly, you should refrain from doing that.

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11 years 8 months ago #93524

Hi,

After 2/11/13 I randomly stopped getting the email notifications again.

Here is the data in the Order creation notifications email address -- This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it.

The others seem to get the email. So far I've missed 9 emails.

What could cause this to randomly change?

Kevin

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11 years 8 months ago #93808

Hi,

It could be that the emails are rejected by your email server for their content.
For example, if someone is called Mr Viagra and that your email server has a spam filter which checks the content of the emails before sending them, it could reject the email without notifying HikaShop because viagra is on the blacklist of the spam filter and you wouldn't know it and you would never receive the email.
Normally, in that case, the log of your email server would contain the reason of the rejection. In that case, the best is to ask your hosting company (which manage your email server I suppose) that they look at their email server log. Give them as much data as possible on the email itself (to which address email it was sent, with what subject, etc) and on the way you configured your joomla and hikashop email settings and they should be able to tell you what's going on.

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