Added weight and weight unit now hika wont import

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11 years 3 months ago #118657

-- HikaShop version -- : latest of buissness
-- Joomla version -- : 3.1.5

Before I could upload CSV easily to uppdate products now I added weight and weight unit and now it wont work! I checked with an import example so that the columns would be correct and so on.. (I have kg as product_weight_unit) maybe that could be the issue.. so help if anyone knows any solution

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11 years 3 months ago #118693

Hi,

Wouldn't it be because the max execution time of your web server is too small and thus HikaShop doesn't have enough time to finish the import before reaching the limit ?
You should look in the PHP error log of your web server for the fatal error message. That will tell you if it comes from an execution time limit and if so, you'll have to see with your hosting company if they can increase that limit.

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11 years 3 months ago #118698

I see.. that could be it, never had that issue before. Could it be that it would load faster if I remove all the categories I already have and only uppdate prices?

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11 years 3 months ago #118707

It says its a problem with the resource im looking for and Hikashop has never been slow on importing my CSV files but now its uber slow... I think its something messed up with hikashop anyway because even my small file with only weights and product id it could not load

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11 years 3 months ago #118728

Hi,

Do you have an example file ? A link to your website ?
We don't have trouble with the CSV import in our side but we have our test files so we are not in the same case as you.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 3 months ago #118806

here is the "small" cvs I used, all the product ID are the same as the items in the shop.

Last edit: 11 years 3 months ago by soncis.

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11 years 3 months ago #118808

I attatch my CSV file and submit here but it does not seem to work :/ , aslso I tried uploading a CSV I used before which also did not work and that file imported so quickly before... so Im pretty sure its not my web companies fault.. this used to be so easy :(

Last edit: 11 years 3 months ago by soncis.

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11 years 3 months ago #118814

Ok I tried I can't even import ONE product into hikashop with a CSV format I know works, worked just last week. Maybe it's because I upgraded to Buissness version but its really frustrating.

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11 years 3 months ago #118832

Well importing via the "text field" directly in Hika seems to work fine atleast..

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11 years 3 months ago #118905

Hi,

If you want to upload a CSV file, the best is to put it in a zip file. The "CSV" extension is not allow in Kunena uploads.
It is strange that you can upload via the text field and not via the upload. It uses the exact same code, just that the upload read a file uploaded and text field read a text submitted.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 3 months ago #119006

what so if I compress my csv to a zip then upload the zip it should work?

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11 years 3 months ago #119008

Hi,

I attatch my CSV file and submit here but it does not seem to work :/

If you want to upload a CSV file, the best is to put it in a zip file. The "CSV" extension is not allow in Kunena uploads.

what so if I compress my csv to a zip then upload the zip it should work?


Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 3 months ago #119014

Even if that is the best way it dosn't work.

Regards.

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11 years 3 months ago #119036

Hi,

I don't understand your message.
You still can't attach your CSV file here ? We need it in order to test and try to reproduce your problem.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 3 months ago #119039

ill try again, no it wont show up I add the file (zip) and push insert text shows up in message window but when i submit, nothing

Last edit: 11 years 3 months ago by soncis.

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11 years 3 months ago #119076

Hi,

I don't understand what you're saying or trying to do.
Why "insert text" ?
I am sorry but we don't have trouble to add attachment here and a lot of users post their CSV files here too (but they compress them in zip files).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 3 months ago #119149

Ive been trying for a week now to upload a CSV file I need for my shop. It wont work so I tried with an old one I know worked before. It wont work, so I tried to upload the CSV on hikaforum so you could try with it from your end and it dosnt work to upload nothing shows up, I try compressing files to zip and both upload to hikashop and this forum... still nothing works. AND ALL THIS HAPPENED AFTER I UPPGRADED TO BUISSNESS VERSION BEFORE I HAD NO ISSUE.

Regards.

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11 years 3 months ago #119303

If you can't upload it on our forum (probably because the size of the file is too big) you can send it by email to contact at hikashop dot com
Please make sure that you give a link to this thread so that we know why you're sending the file.

Regarding the import, you're saying that it works fine when you import via the textarea, and not via the upload of the file. But behind that, the processing of HikaShop is exactly the same for both function so it really doesn't seem to be related with the import but more with the upload of the file to your website.

I understand your frustration, but please note that there is no need to write in upper case and it is against the netiquette.

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11 years 3 months ago #119370

I will email the csv to you and link this tread. I do hope you understand my frustration but I dont think you know what it is about. Our company which is small payed for Hikashop buissness mainly to get rid of Registration before buying products, yet this dont work, and when we upgraded also uploading CSV files stopped working, in other words we payed money to upgrade our product but our site has suffered for it. That is what is frustrating not that we cannot upload CSV files.

Last edit: 11 years 3 months ago by soncis.

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11 years 3 months ago #119523

Hi,

Looking at your CSV files, I can see that you're using the character ~ as separator.
That is not a valid separator.
HikaShop's import system only supports , ; | or tabs as separators.
So it's normal that the import doesn't work with the CSVs that you sent us.
And I don't see how it would work with the textarea or the starter edition since neither support ~ as a separator either.

Are you sure that you sent me the correct CSV files ? Are you sure that you are always testing with the same files ?

So as far as I can see, the solution is to use a valid separator in your CSVs and it will work.

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