Connection reset errors

Hi there, today I thought I'd try out Hikashop because of all the good reviews
Unfortunately there are some issues after a clean install, all giving connection reset errors:

Administration interface:
- no flyout menus from components > hikashop
- components > hikashop > configuration
- components > hikashop > categories > new

Frontend:
- link to product list

Clean Joomla 2.5.2 installation, no other components installed
Hikashop starter 1.5.6 (6 march 2012)

Apache/2.2.22 (FreeBSD) PHP/5.3.10 with Suhosin-Patch DAV/2

PHP error set to E_ALL, but nothing displays except "The connection to the server was reset"

Tested with IE8, IE9, Firefox 10.0.2, Opera 11.61, Safari 5.1.2

Hope you can help...

Some additional information:

Tried on Vista and XP, both with network cable and wireless connection, also with Chrome 17.0.963.56 m.
Same result: "Connection reset" on the above mentioned.

I suspected session save path issues, but that is set to standard /tmp and writeable.

Thanks in advance for any insights.

?You heard of this problem from me
Unfortunately the server is not live, this is a development server in my home, so I cannot give you access to it at the moment.

The problem is as described above: a totally clean installation of Joomla 2.5.2 with only the latest Hikashop starter.
I have replicated the same same problem on 3 new clean installations now.
If you need more information on my setup I can provide whatever you need (Joomla, PHP, etc. settings)

However, I also discovered some serious issues during testing, probably all to do with the way Hikashop handels itemIDs...
Issues related to this can be found throughout the forum, as itemIDs affect all of the following:
- Component
- Modules
- Template
- Access Control (ACL)
- sef URL

Missing itemIDs means Joomla starts guessing for it. This is serious and needs to be looked into, because it messes up a site completely.
Example:
After completely uninstalling EVERYTHING from Hikashop (component, modules, plugins), the way Hikashop has "hijacked" itemIDs remains visible with standard Joomla SEF urls (remember this is after uninstalling everthing):
{root}/index.php/hikashop/home-start/joomla/hikashop/joomla-tips

In other words: ALL exisiting URLs on the site (not related to Hikashop) now permanently have hikashop inserted somewhere. BAD...
So I hope this gets fixed, because the product looks very good otherwise.

Thank you in advance for your attention and help.

Thanks in advance.

That's a pity, because there would be nothing to see there anyway apart from what I see
This is a very clean install of latest Joomla with latest Hikashop.
Everything else works fine inside Joomla, apart from the issues with server connection rest in the few menus.

Regarding the url issue: I did not create modules from Hikashop, just one menu link to products.
The menus with the hikashop insertion were not Hikashop menus, but existing before the Hikashop installation.
What I meant was this: if MENU ItemIDs are missing somewhere in the code (not specifically added), then Joomla starts guessing leading to the sef urls as mentioned.
BTW, I wrote "hijacked" in quotes, meaning it was not a serious accusation or something...

PS
After uninstalling all Hikashop parts there remain a lot of Hikashop tables. Maybe a good idea to remove these with component uninstall?

I will do some more testing on other Joomla 1.7 and 1.5 sites and with different settings to see if I can find out more.
I hope to see a solution, like I said, as Hikashop looks very good and promising.

Can you let me know if a clean install on the latest Joomla version renders anything strange for you?

Hi Nicolas, good news, connection reset problems described above solved!

After trying everything I could think of without good results, today I installed the newest versions of Perl, Apache and PHP on my FreeBSD server, restarted Apache...and presto, all menus are now working perfectly in Hikashop and the problems described above with connection resets disappeared.

As it can maybe help others with FreeBSD servers, below the version numbers:

Problems with connection reset on config & new category:
FreeBSD 8.1
Apache 2.2.22_4
Perl 5.10.1_7
PHP 5.3.10_0.9

Problems solved with:
FreeBSD 8.1
Apache 2.2.22_5
Perl 5.12.4_4
PHP 5.3.10_1

I still don't understand why the 3 menus in Hikashop were specifically affected, but I'm glad it is solved.
Looking forward to working with Hikashop. Thanks for your hard work and compliments on the quality of your code!

Thanks for your time. Looks like the whole problem was caused by a bug in the PHP version, not by Hikashop.
And yes, you are right about the tables

Hi there,

I'm sorry to say that the problem seems to be back...
Tried today on a clean install of Joomla, connection reset error is back, this time ONLY when trying to access Hikashop configuration page. All other menu options work fine.

com_hikashop_starter_1.5.7_2012-05-06.zip

PHP Built On FreeBSD 8.1-STABLE
Database Version MySQL 5.5.23-log
Database Collation utf8_general_ci
PHP Version 5.3.11
Web Server Apache/2.2.22 (FreeBSD) PHP/5.3.11 with Suhosin-Patch DAV/2
WebServer to PHP Interface apache2handler
Joomla! Version Joomla! 2.5.4 Stable [ Ember ] 2-April-2012 14:00 GMT
User Agent Mozilla/5.0 (Windows NT 6.0; rv:12.0) Gecko/20100101 Firefox/12.0

Same with Chrome, Opera, Safari, IE9, IE8

The only thing I have different from a standard setup is Apache virtual host.
Could this be something related to the way Hikashop uses session cookies?
So far Hikashop is the only component which shows these problems, all others work fine.

Thanks in advance for your help.

Thanks for your reply. I have set (in php.ini):

suhosin.post.max_vars=5000
suhosin.request.max_vars=5000

and restarted apache. No change, still "connection reset error" when I try to access Configuration or create a new Category.

I even took it up to vars=10000 but no luck, same result.
Do yo have any ideas?

Okay, thanks. Still wondering why the opening of _only_ these two particular menu pages gives the errors.
If I find out what the reason is I will post it here, and I will also try on a a local xampp installation.

SOLVED, but still do not understand why

Local XAMPP (PHP 5.3. = all working perfectly

My server php.ini all reset to default >> still the same problems

After reshuffling the loading of the PHP extensions in alphabetical order (in extensions.ini on FreeBSD) and restarting Apache >> everything working perfectly in Hikashop.

I'm happy, although I still do not understand why the random loading order of php extensions (they were not arranged in order originally on my server) would produce the connection reset errors. But this seems to have resolved it.
Also happy to let you know that teh errors were not Hikashop related.

Thanks again for your help so far, and keep up the good work.