Registration form not working

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12 years 7 months ago #47392

Hi,

Users are not able to register, nothing happens when users click the register button. We faced this issue together and you quickly resolved it as there was a mistake in my workflow, but this time i have no idea what is wrong, i have users complaining they can't register from any brower. As you can imagine, this is a nightmare.

Thanks in advance for the support

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12 years 7 months ago #47421

Please provide a link to your website so that we can see that

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12 years 7 months ago #47424

albertocarbone.com

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12 years 7 months ago #47426

The registration works properly on your website. I just tested it...

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12 years 7 months ago #47429

Thank you, i see this... wow this is so strange, i swear i'm not able to, i'll try from a different IP maybe.. i tried everything with no success and still not able to, and you just show up and all works for you and i see you did register successfully.. :pinch: Alright, thank you very much for you time, i'll try to find an explaination to this.

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12 years 7 months ago #47432

That's strange. Let us know how that goes.

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12 years 7 months ago #47439

well i just tried from a different IP address, both mac and windows.. still no reaction on safari, firefox, but i did an "error on page" message at the bottom left corner of IE8 on a Windows XP.. still troubleshooting and will post the results if/when positive.

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12 years 7 months ago #47446

it works only when i have an item in the cart and order.. if you have any ideas and can help with this, it will be greatly appreciated.. thank you

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12 years 7 months ago #47453

Could you replace the file administrator/components/com_hikashop/classes/field.php by the one in the archive. That might help.

Attachments:

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12 years 7 months ago #47466

thank you. I'm trying to replace it but it doesn't want to since i'm getting a Warning : Unresponsive script ...Script:schrome://fireftp/contents/js/connection/paramikojs/crupto/cipher/AES.js113 .... If i click continue i'm getting a Fatal error on the website saying:
Fatal error: Call to a member function getFields() on a non-object in .........path to/mydomain.com/components/com_hikashop/views/product/view.html.php on line 1393

help!

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12 years 7 months ago #47475

I had to use a different FTP client for some reason in order to replace thsi file.. so i't sdone but same old problem, it's not reacting when we register and click and submit the form.. Could it be the permissions, maybe something has changed after touching the configuration access level area.. the files are set to 0644. should it be set to 755? I went back to the configuration access level settings and put it back to the default.. Thanks again

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12 years 7 months ago #47477

Please make sure that you're using the latest version of HikaShop.

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12 years 7 months ago #47478

I have the latest stable version : 1.5.7
on the latest version of joomla 2.5.4

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12 years 7 months ago #47482

after all thsi troubleshooting ... i'm very tempted to reinstall the whole thing :side:

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12 years 7 months ago #47548

Then that error "Fatal error: Call to a member function getFields() on a non-object in .........path to/mydomain.com/components/com_hikashop/views/product/view.html.php on line 1393 " means that the file field.php was not replaced properly.

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12 years 7 months ago #47593

thank you, yes indeed for some reason the FTP client software didn't want to process the request.. just odd.... but i finally replaced the field.php file with the one suggested here, and it stays in the same state where there is no reaction when trying to submit the form from the joomla login module, otherwise if we include a product in the cart and process the form it's all fine. Also, do you have an idea if we'd normally be able to process a purchase from a smartphone?

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12 years 7 months ago #47775

Could you try to turn off the span processing option of your template ?

You can process purchases from a smartphone. It's the same as with a PC.

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