Coupon Code Doesn't Show Immediately in Cart

My customers are experiencing an issue with entering coupon codes. Here's what they see:

1. Customer enters site and adds items to purchase
2. Customer proceeds to checkout
3. Customer logs in
4. Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step)
5. Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry
6. Customer navigates to another page on site
7. Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied

Hi,

Can you give me a link to your web site then I'll maybe be able understand what is happening ?

I apologize I didn't provide the website. It's canvaspet.com and our items are under the menu named "Stuff".

Yes, all codes are valid. Per description earlier, you can make a code work:

• Customer enters site and adds items to purchase
• Customer proceeds to checkout
• Customer logs in
• Customer enters shipping preference, method of payment and enters coupon code (payment_shipping_coupon step)
• Once the page reloads after entering coupon code, the coupon doesn't seem to be applied and the coupon box is still available for new entry
• Customer navigates to another page on site
• Customer proceeds to checkout and upon entering the payment_shipping_coupon step, sees the coupon applied

Hi,

It's maybe a cache issue, try to disable the Joomla cache, and to clear it.
And try again to see if it's working better or not.

Xavier,

Thank you for the note. However, we already have Joomla CACHE disabled. I confirmed this and ran the test again. We still have the same issue.

What else could be causing this?


Arash

I show Xavier account still active. I reset the password to hikashop.

Please try again.

Hi,

The first try was working fine, the coupon was added with success.
But for the other try, it's not added in the cart.

It's maybe due to the restriction applied on the coupon, could you give us a screenshot of your coupon configuration, and a backend access ?

See attached for a screenshot.

What type of backend access would you like?

Hi,

An access which allow us to access all the HikaShop configuration.
you can send it by pm.

You mentioned sending it "by pm." Do you mean by evening or via another medium like email? If you're asking me to send it via another medium, can you provide specifics on how to contact you/send it to you?

You should now have access via /administrator/index.php

Please let me know when you're done so that I can revert the access.

Also, please inform me what changes were made so that we can record this for future reference.

Thank you for the update.

I just tried it and it doesn't work. Were you logged in when you tried the code?