Order Status Change Feature not Working

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11 years 8 months ago #94741

When i go to change the status of an order on the Order Overview page nothing happens. Initially once the drop down menu selection was changed a splash screen would appear with the option to email the customer and save the update. This no longer works.

I now have to click on the customer order to review the full order details, update the status, save, then go back to the Order Overview page to view and update the other orders.

Has anyone else experienced this? Is there a fix to re-enable the feature to work on the initial order overview page as it is quite time consuming to go into each order detail page to update the order status.

Jason

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11 years 8 months ago #94924

Hi,

It's working fine on our end in all the versions of Joomla.
I guess that it might come from a javascript conflict/error with another extension on your website backend (either the backend template if it's not the default one, administrator modules if you have added any, or system plugins).
Tracking down the culprit will require to deactivate them one by one and see if that helps.

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