No emails

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11 years 6 months ago #102254

hi,

I am using version 2.1.0 with Joomla 2.5.11.

I have a simple website with no registration in which the payment is connected only through paypal.

Can you please advise as to why the customers are no longer receiving emails with a summary of their order once they committ to a purchase (purchase and status changes work fine). Am only missing this automatic email.

tnx

ian

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11 years 6 months ago #102282

Just upgraded to Business 2.1.3 and the problem is still the same, when a user creates an order, he doesn't receive an email with the order created details and order confirmed details.

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11 years 6 months ago #102293

Hi,

Please check that the order status notification email (and some other emails) is right "published" in the HikaShop backend (System > Emails).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 6 months ago #102296

hi

yes it is published ... still problem persists :S

tnx

ian

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11 years 6 months ago #102380

Then maybe your hosting company changed something with their email server configuration ?
Because if nothing changed on your website and it was working before then, it means that it comes from the server.
I would recommend to contact them and confirm your joomla configuration and HikaShop configuration email settings with them.

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11 years 6 months ago #102386

yes a change was carried out ... the upgrade of hikashop and joomla core.

am currently running the latest versions.

what parameters should i look for?

tnx

ian

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11 years 6 months ago #102388

All the emails settings of both configuration page of HikaShop and Joomla.

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11 years 6 months ago #102391

hi Nicolas,

please find below feedback from rochen:

"We've not made any changes that should have stopped this feature (sendmail) from working."

tnx

Ian

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11 years 6 months ago #102465

Hi,

Are you receiving the Joomla emails ? For example, user account creation, or any other email ?

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11 years 6 months ago #102518

hi,

Joomla notification emails are correctly being received.

When a new order is placed, admin does receive emails. Only the end customer doens't receive any email.

tnx

Ian

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11 years 6 months ago #102550

Hi,

The best would be to have a backend access so we will be able to check your configuration and test it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 6 months ago #102572

Hi,

Thanks for the access.
I check your website and everything is perfect and it's totally logical that no email is sent to the customer.

why the customers are no longer receiving email

I guess that it never be the case except if you modified the HikaShop core.
There is no "login" step in your checkout so, there is no email attached to the order, just an IP.
If you check the "customer" section in an order, you would not see any information about the customer.

HikaShop can't find any email so it can't send an email to this customer.
You have a "no registration" but HikaShop can create virtual users for storing emails and storing some information (like the address, etc).
Just have to add the "login" step in your checkout workflow.

You have a custom field for the email but HikaShop can't know that it has to use this field to send an email.
So, except if you modified the HikaShop core before (that you had/will loose with updates), I am sure that, in this current configuration, it can't work.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 6 months ago #102726

thanks :)

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