too many characteristics?

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10 years 11 months ago #137634

-- url of the page with the problem -- : cepedabaseball.com/store -> click on hoodie
-- HikaShop version -- : com_hikashop_business_2.2.3_2013-12-23.tar
-- Joomla version -- : 2.5.17
-- PHP version -- : 5.3.5
-- Browser(s) name and version -- : google chrome mac Version 31.0.1650.63
-- Error-message(debug-mod must be tuned on) -- : page goes blank even with error reporting turned on

Is there a limit to the number of characteristics allowed per item? When i use size , and color , and logo variations for a hoodie or shirt the page for the product does not load. That is 6 sizes x 2 logo variations x 3 color variations.
The server mem limit is:128M

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10 years 11 months ago #137637

Hi,

There is no limit in HikaShop, but it's probably a resource limit on your web server.
Turn on the debug mode and error reporting options of the joomla configuration and try again. That should display an error message instead of a blank page telling you why it's not displaying the page. And if you still have the blank page after that, it means that your web server is configured to never display the errors and you should look directly in the PHP error log of your website for the error message.

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10 years 11 months ago #137641

My php mem is at 256M, see attached . That seems quite high for this little app, and it still does not work.

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10 years 11 months ago #137642

here are some recent errors:

, referer: cepedabaseball.com/store
[Mon Dec 23 18:41:34 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194, referer: cepedabaseball.com/store
[Mon Dec 23 18:41:34 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196, referer: cepedabaseball.com/store
[Mon Dec 23 18:41:34 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194, referer: cepedabaseball.com/store
[Mon Dec 23 18:41:34 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196, referer: cepedabaseball.com/store
[Mon Dec 23 18:41:34 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194, referer: cepedabaseball.com/store
[Mon Dec 23 18:41:34 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196, referer: cepedabaseball.com/store
[Mon Dec 23 19:00:25 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194, referer: cepedabaseball.com/store
[Mon Dec 23 19:00:25 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196, referer: cepedabaseball.com/store
[Mon Dec 23 19:00:25 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194, referer: cepedabaseball.com/store
[Mon Dec 23 19:00:25 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196, referer: cepedabaseball.com/store
[Mon Dec 23 19:00:25 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194, referer: cepedabaseball.com/store
[Mon Dec 23 19:00:25 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196, referer: cepedabaseball.com/store
[Mon Dec 23 19:00:25 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194, referer: cepedabaseball.com/store
[Mon Dec 23 19:00:25 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196, referer: cepedabaseball.com/store
[Mon Dec 23 19:11:22 2013] [warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?
[Mon Dec 23 19:11:22 2013] [warn] RSA server certificate CommonName (CN) `Parallels Panel' does NOT match server name!?
[Mon Dec 23 19:12:41 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194, referer: cepedabaseball.com/store
[Mon Dec 23 19:12:41 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196, referer: cepedabaseball.com/store
[Mon Dec 23 19:12:41 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194, referer: cepedabaseball.com/store
[Mon Dec 23 19:12:41 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196, referer: cepedabaseball.com/store
[Mon Dec 23 19:12:41 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194, referer: cepedabaseball.com/store
[Mon Dec 23 19:12:41 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196, referer: cepedabaseball.com/store
[Mon Dec 23 19:12:41 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194, referer: cepedabaseball.com/store
[Mon Dec 23 19:12:41 2013] [warn] [client 98.238.254.145] mod_fcgid: stderr: PHP Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196, referer: cepedabaseball.com/store

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10 years 11 months ago #137644

These are not fatal errors. They won't generate a blank page. Please search for fatal errors in your logs (or turn on the error reporting option to directly see the fatal error on the page with the issue).

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10 years 11 months ago #137722

Does it have to be a php fatal error that causes the blank page? I am not seeing a fatal error in the log file that has to do with hikashop. The error log is linked here: cepedabaseball.com/tmp/error_log.txt

If I change templates it behaves better and I can see the page and this error, but it still has obvious problems.


"Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196Notice: Undefined property: stdClass::$characteristic_id in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 194Notice: Undefined property: stdClass::$characteristic_value in /var/www/vhosts/cepedabaseball.com/httpdocs/administrator/components/com_hikashop/types/characteristic.php on line 196"




Can you help with a template conflict or am I on my own with that? I kicked the ram up to 1024M and that still did not help.
The template is by rockettheme, "Chapelco."
cepedabaseball.com/store -> click "hoodie"

Last edit: 10 years 11 months ago by hsojhsoj.

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10 years 11 months ago #137723

here are screenshots of the settings and outcome of the settings.



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10 years 10 months ago #138049

It has been a week. Any ideas on this one?

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10 years 10 months ago #138436

Hi,

There is definitely an issue with the Hoodie Sizes characteristic. As you can see on your product page screenshot, it displays several dropdowns for that characteristic and that should not be possible.
Can you do that procedure:
1. Delete all the variants of the product on the listing of variants that you can access via the button "manage variants" on the product edition screen.
2. Delete the characteristics of the product.
3. Save the product.
4. Add the characteristics again and only once to your product.
5. The system will regenerate all the variants automatically and you should be able to see the dropdowns properly on the front end.

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10 years 10 months ago #138464

I had the same issue again. The page disappears with the additional characteristics added to the product. Then I tried removing the products and started over. It still did not help. Finally disabled JCH optimise and that worked.

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