When go to checkout just get a blank screen

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10 years 9 months ago #141949

-- url of the page with the problem -- : bbwlingerie.com.au
-- HikaShop version -- : 2.2.3
-- PHP version -- : x.x.x
-- joomla version -- 2.5.8

I have been through all the config but when ever i go to checkout on the main site i just get a blank screen.
The address bar shows
bbwlingerie.com.au/index.php/checkout

anyone give me some help

Last edit: 10 years 9 months ago by Abell.

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10 years 9 months ago #141955

Hi,

We can't access to your website which is protected by user/password.
If you have a complete blank page, please activate the debug mode or change the "error reporting level" to "maximum" in your joomla global configuration.
You will find some explanations in our F.A.Q. too : www.hikashop.com/support/faq.html ( Blank page )

It is also possible that your checkout workflow is uncompleted.
At this moment I will recommend you to post a screenshot of your checkout workflow configuration.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 9 months ago #142049

sorry about that was having a late one trying to get it going. Thanks for the help and here is the error i get

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 122880 bytes) in /home/bbwling2/public_html/administrator/components/com_hikashop/helpers/cart.php on line 141

any help as i am fairly new to this.

FYI sites open now

Cheers
Jamie

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10 years 9 months ago #142050

That's a memory limitation of your hosting company. You need to ask them to increase it and the error will disappear.

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10 years 9 months ago #142574

Thanks you

Spoke to my hosting company and got memory fixed
site all good now

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