products with variants are not added to cart.

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10 years 9 months ago #144689

-- url of the page with the problem -- : reltest.gc-supply.com
-- HikaShop version -- : 2.3.0
-- Joomla version -- : 3.2.2
-- PHP version -- : 5.3.28
-- Browser(s) name and version -- : all browers
-- Error-message(debug-mod must be tuned on) -- : cart empty

I did a clean install of both Joomla and HikaShop. I added a product without variants and everything work fine.
the product was added to cart and the checkout process was easy to understand and follow.
When I added a viriant to the product i get a popup the say product was added to cart but the cart stay empty.
when i click on the proceed to checkout button in the popup i get the error that cart is empty.
This is just a test site that I would love to see work. I like the look and ease of adding products to this shop.
I would love to offer this to my customers,
but if I can't get this to work I'll have to go to another solution.

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10 years 9 months ago #144728

Hi,
Can you give me a link to the page where you are having your issue so that I can directly test it, and understand your issue ?

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10 years 9 months ago #144880

Here is the page, relshop.gc-supply.com/index.php/hikashop...for-products-listing
there are only two products on it. one with variants and one without.

Thank you for such a fast response. I hope this is a easy fix

Last edit: 10 years 9 months ago by releford. Reason: just wanted to say thank you

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10 years 9 months ago #144890

Please turn off the "Use AJAX when possible for add to cart buttons" option of the HikaShop configuration, turn on the "debug mode" and "error reporting" options of the joomla configuration and try again.
Please report any error you might see on the page after adding the product to the cart.

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10 years 9 months ago #144900

I turned off "Use AJAX when possible for add to cart buttons" , turned on debug and error reporting and this is what I got.

Notice: Undefined variable: database in /home4/traygamb/public_html/relshop/administrator/components/com_hikashop/classes/cart.php on line 926

Fatal error: Call to a member function setQuery() on a non-object in /home4/traygamb/public_html/relshop/administrator/components/com_hikashop/classes/cart.php on line 926

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10 years 9 months ago #144903

That's a bug we already fixed. Please download again the installation package on our website and install it on yours and it will fix the problem.

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10 years 9 months ago #144906

Thank you that worked great. I really appreciate the fast response and how quickly you resolved my problem.
If all tech support was like this the world would be a much nicer place. :) :)

you may want to check the .zip version of the file, that's what i used to install. the last install was using the tar.gz file.
Thanks again ........ You ROCK

Last edit: 10 years 9 months ago by releford. Reason: fix errors
The following user(s) said Thank You: Mohamed Thelji

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