Hosting Link for Download Video outside of my webs

System details at bottom of message

I would like to host my videos-for-sale outside my website host, because I don't want to deal with moving the website right now and GoDaddy has some restrictions that I don't want to/don't know how to deal with.

I tried to put the link to my Hightail location for videos in the Product/Files section where it gives the option to specify a fire location. But the confirmation email contains a link back to the Strategywerx.com website with a "Message Fire Not Found" error, instead of linking to the actual location of the video as specified in the product setup.

Is there a way to do what I am trying to do (host outside my website), and if so, how do I accomplish it?

Andrea

strategywerx.com/index.php/book-store/pr...rself-and-your-staff
-- HikaShop [1404122243]
-- Joomla version -- : 2.5.14
-- PHP version -- : 5.3.24
-- Browser(s) name and version -- : happens in all - latest version of Chrome, Firefox AND Explorer
-- Error-message(debug-mod must be tuned on) -- : Error_message . Error messaging is on

Update: I finally got HikaShop to include the correct link to the outside file host. I'm honestly not sure what I was doing wrong before, but I did the setup step-by-step once more and this time it worked so clearly I was making some sort of error.

HOWEVER, I still have one problem. In the confirmation email - which goes out perfectly - the link to the outside host is correctly displaying. However, if the buyer clicks the link, it takes them back to the main website - their order page - and a "message: file not found" error. If they copy and paste the link into their browser bar they go right to the download. But buyers aren't going to think of that - so they'll be emailing me to find out what's wrong! How do I get the link in the email to go to the browser bar?

Did you test a "free" item or a paid item? The free item links are working fine. It's the paid item links that aren't working. I just cleared my cache again and tested it, but it didn't work. I was definitely logged in as the same user when I checked the email.

If you want me to send you a code to test a paid item, let me know offline.

Andrea

I am still waiting for help with this problem, and it has been many weeks since I first reported it to you. I understand that you guys were out of town for part of this time, but still it should have been resolved by now. As requested on our last communication, I sent a direct communication with a free product code so you could test what is happening.

Please resolve this ASAP. I really need this part of my shopping experience to work properly.