Plugin Reminder

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2 years 1 month ago #345102

I have the Hikashop - Reminder plugin installed that I bought a long time ago.
On fresh installation in Joomla 4 it doesn't run when cron is fired.
What can I do?

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2 years 1 month ago #345104

Hi,

First, download the latest version of the plugin on our website (with the download link of your order in My account>My orders) and install it on yours.
Then, make sure it's configured and enabled in the Joomla plugins manager and try again.

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2 years 1 month ago #345107

Hi Nicolas.
I have followed the steps you tell me.
I have fired the cron and the reminder of the shopping cart notices has not been executed.

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2 years 1 month ago #345108

Hi,

Can you provide a screenshot of the settings of the reminder plugin ?
Can you confirm that you don't see the reminder emails in the Customers>Emails history menu ?
Can you confirm that you have entries in the waitlist in the Customers>Waitlist menu ?
Can you confirm that you have added stock for one of the product for which some of these entries are ?

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2 years 1 month ago #345124

Hi Nicolas.
The emails that are not sent are the ones that should be sent when a customer leaves a shopping cart.
I am sending you a screenshot of the plugin configuration.

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2 years 1 month ago #345126

Hi,

The "last update" setting is empty. This means that the plugin was never triggered by the cron task.
So either the plugin is not enabled or its "access" is not set to "public", or the cron task is not working. Here is some documentation to check that the cron task is working:
www.hikashop.com/support/documentation/5...cron-task.html#check

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2 years 1 month ago #345129

Nicolas, I've checked everything and there's nothing wrong, but it still doesn't work.
The rest of the crons do work (the one for available stock and the one for canceled orders).
I don't know where the problem could be.

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2 years 1 month ago #345145

I have reinstalled the plugin several times, but the abandoned cart notification does not work.

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2 years 1 month ago #345130

Hello,

Then please provide these elements, in order to allow us to access your backend and be able to process a deeper analysis :
- Url link to your backend access
- Backend user references (with Maximum Acl)

Note : In order to provide these secrets references, you have to us our Contact us form, and don't forget to add an Url link to this topic.

Regards

Last edit: 2 years 1 month ago by Philip.

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2 years 1 month ago #345147

Hi,
This is how my plugin is set, and it is working, I use my own cron job, from the server where the website it is hosted.
See images.
Also nicolas, even if the plugin it is working for me, the "last update" it's still empty.

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2 years 1 month ago #345148

Hi Oxido.
Thank you very much for your cooperation.
My setup is similar to yours.
But it does not work.

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2 years 1 month ago #345162

Hi Nicolas.
I have resubmitted the data to the contact form.
I had forgotten to put the url of my site

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2 years 1 month ago #345182

Hi Nicolas.
I'm going to tell you what's happening to me.
I have uninstalled the reminder plugin.
When I have reinstalled it, it has happened to me again that when an order is created, the mail that is sent to the administrator and to the client arrives empty.
I have had to reinstall hikashop for the emails to arrive normally.

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2 years 1 month ago #345185

Hi,

So first, I've activated the saving of the cron report in the settings of the HikaShop configuration, so that we can easily check what's going on.
Then, I triggered once the cron, and I didn't get any information about the reminder plugin in the report.

So I checked the settings of the plugin and I tried reducing the frequency to 1.
Then, I tried launching the cron again but I always had the same report displayed on my browser, without anything logged in the cron report. This indicate that there is something on your server caching the result of the request and sending back the cached version instead of processing again the request. I confirmed this by adding an extra parameter to the URL of the cron, and when I did that, I got a new cron report with the reminder information in there:

No created order left for remind notification
No cart left for remind notification
So the issue I believe is that caching mechanism. Because of it, the cron is not properly triggered each time. Only when I add a new parameter to the URL. You can see in the report of the cron that it only triggers when I manually open the cron task URL and add an extra parameter.
And with the normal URL, I still get the first report from 20 minutes ago.
So you need to check the caching on your server to exclude the cron URL and it should then work properly.

Now, it still seems strange that no cart / order are being found to be reminded. I suppose it has something to do with the settings not properly saving because you configured the plugin to send an email when a cart is more than 15 minutes old while no orders having been made since then. And thus, that should definitely trigger some reminder emails as I can see you have carts fitting that situation.
I would need a FTP access to check things further on that end.

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2 years 1 month ago #345187

Hi Nicolas.
I,ve sent you access FTP.
When cron is activated, hika send mails to costumers from plug-in stock product avalaible.
I,ve tested some times.
Thanks!!

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2 years 1 month ago #345195

Hi, Nicolas.
I have contacted my hosting and they told me how to exclude the cron url from caching
I have included these lines in the .htcaccess
Where "sample-page" is the url where the cron will be saved.

<If "%{THE_REQUEST} =~ m#/sample-page#">
<IfModule mod_headers.c>
Header set Cache-Control "private"
</IfModule>
</If>

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2 years 1 month ago #345197

Hi Nicolas
Have you touched any Hikashop settings?
When you add something to the shopping cart, it redirects you directly to the checkout

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2 years 1 month ago #345200

I fixed it by changing this setting in the plugin
Hikashop Cart notification Plugin

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2 years 1 month ago #345201

But plugin reminder not works.

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2 years 1 month ago #345210

Hello again Nicolas.
I'll tell you if it can help you.
I have another domain with joomla 3 (where I did the tests before joomla 4). In this site the reminder plugin works correctly.
Please let me know when you are done working on this to remove ftp access and our website.
Thanks.

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