lost 0 points error

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8 years 5 months ago #242169

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.5.9-1
-- Browser(s) name and version -- : Firefox 46.0.1
-- Error-message(debug-mod must be tuned on) -- : easysocial Points History admin lost 0 points
Correct -240
Used Points 240 Points

Hi:
process

1. right menu ->Products listing
123.mart168.com/hikashop-menu-for-products-listing.html

2.add to cart

Subtotal 1 000,00 TWD
Points discount -240,00 TWD
Points used 240 Points
Total 760,00 TWD

Button Finish

Your order is now complete.
The amount of 800,00 TWD will be collected upon delivery of your order (L10)
Thank you for your purchase.

Complete

3.right menu ->Community
admin->menu->points
123.mart168.com/community/points/history/135-admin.html

Screen Display
admin lost 0 points error

-240 is the correct

test HikaShop points Correct -240
test AltaUserPoints points Correct -240
test EasySocial points error 0

set up
Attach the picture, please see

thank you！











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Last edit: 8 years 5 months ago by hlv008.

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8 years 5 months ago #242174

Hi,

I've had a long check on our end but I don't see why this would happen.
Here is the code you can find in plugins/hikashop/user_points/user_points.php:
take.ms/lyEMn
As you can see, the same variable is used for both AUP, HikaShop and EasySocial.
And if that variable is equal to 0, it is not added (so it shouldn't appear in the history of the points).
This leads me to believe that there is some kind of rule, limitation of points, or bug in your EasySocial which prevents the points from being added proprely to the user.
You'll find the function assignCustom in administrator/components/com_easysocial/includes/points/points.php
And you'll see that it does this:

public function assignCustom($userId, $points, $message = '')
	{
		$history = FD::table('PointsHistory');
		$history->user_id = $userId;
		$history->points = $points;
		$history->state = SOCIAL_STATE_PUBLISHED;
		$history->message = $message;

		$state = $history->store();

		if ($state) {
			$this->updateUserPoints($userId, $points, 'custom');
		}

		return $state;
	}
which is what you have in the code you provided for the "unfriend" function.

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8 years 5 months ago #242329

Hi:
Arriving from
Stackideas easysocial reporting

I've checked in your site, it seems like when the order is complete, the system didn't update the -240 point data into this table `js_social_points_history`, you can refer on my attached screenshot below.

May i know `Hikashop` is it can integration with Easysocial?

If yes, perhaps you can help us consult with `Hikashop` developer how it actually work once the payment is done, so the point will update it on Easysocial database table?

And which code file/ which function is go through this process?

By the way, how the Easysocial minus point work is, we already have the assign function for store the point value in the database, the system will combine all the user existing point data from the database which point contain negative one then calculate it, then it will show the total point in user profile page.

You can take a look of my second /third screenshot below when the user delete a friend in Easysocial, system will deduct his point and how the function code being called.
Please look at the photos
Thank you!

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8 years 5 months ago #242364

Hi,

Thank you for the additional information. We did some additional tests and found the issue. We've added a fix on our end so that it works fine.
Just download the install package of HikaShop on our website via the menu My account>My subscriptions and install it on yours and that will add the patch.

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8 years 5 months ago #242934

Hi:
Deduct Points Test OK!

Shopping 500 bit complimentary 500 points

no records

Please check the Get Points

Thank you!

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8 years 5 months ago #242939

Hi,

I'm sorry but I didn't understand what you meant in your last message.
Is it ok now for you ?
On our end, the patch fixed the problem.

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8 years 5 months ago #243029

Hi:
1.admin lost xxx points (Correct lost)
2.admin earned xxx points (error earned )

admin earned 1000 points (Correct)
No Records (error)

Please see additional pictures
Thank you!

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Last edit: 8 years 5 months ago by hlv008.

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8 years 5 months ago #243172

Hi,

From what I can see, HikaShop is now sending the points to EasySocial with the code:

				$eas_points = FD::points();
				$userInfo = FD::user( $order->customer->user_cms_id );
				return $eas_points->assignCustom( $userInfo->id, $points, $data );
Looking at the code we have on our end for EasySocial that assignCustom function adds the points and the history.
It seems that you jsut get the points, not the history. So I'm afraid you'll have to check on that issue with EasySocial.

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8 years 5 months ago #243189

HI:
can already a

thank you!

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8 years 5 months ago #243217

Hi:
You fix 2.6.3 is missing
plugins\hikashop\userpoints\userpoints.php

if(!empty($this->plugin_params->notgivewhenuse) && (int)$this->plugin_params->notgivewhenuse == 1 && !empty($order->additional))
to
if(!empty($this->plugin_params->notgivewhenuse) && (int)$this->plugin_params->notgivewhenuse == 1 && (!empty($order->additional) || !empty($order->cart->additional)))

end.

hikashop record links
Can teach me how to add links?
Please see the attached picture
Pick digital link
Thank you!

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Last edit: 8 years 5 months ago by hlv008.

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8 years 5 months ago #243270

Hi,

I don't know if the EasySocial points history system can handle links.
If it does, you would need to edit the file plugins\hikashop\userpoints\userpoints.php and change the lines calling the method $this->addPoints and changing the third parameter in order to add your link's HTML code in it.

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8 years 5 months ago #243280

Hi:
html is seo
no html

This is easysocial
link
<div>
<i class="icon-es-points"></i>

<?php if( $history->points > 0 ){ ?>
<?php echo JText::sprintf( 'COM_EASYSOCIAL_POINTS_HISTORY_USER_EARNED_POINTS' , $this->html( 'html.user' , $user->id ) ,
$history->getPoint()->id ? '<a href="' . $history->getPoint()->getPermalink() . '">' . abs( $history->points ) . '</a>' : abs( $history->points )
);
?>
<?php } else { ?>
<?php echo JText::sprintf( 'COM_EASYSOCIAL_POINTS_HISTORY_USER_LOST_POINTS' , $this->html( 'html.user' , $user->id ) ,
$history->getPoint()->id ? '<a href="' . $history->getPoint()->getPermalink() . '">' . abs( $history->points ) . '</a>' : abs( $history->points )
);
?>
<?php } ?>

</div>

Pick digital link order
Can you help me?
link code
thank you!

Last edit: 8 years 5 months ago by hlv008.

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8 years 5 months ago #243288

Hi,

I don't know what is in the function getPermalink() and if it's possible to modify it or do something else.
I would first recommend to ask EasySocial if it's possible to add a link there and if so, how. Then, once they provide some directions, we should be able to tell you how to get the order link.

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8 years 5 months ago #243378

Hi:
1.
plugins\hikashop\userpoints\userpoints.php 250 add link

$order_link = hikashop_completeLink('order&task=show&cid='.$order->order_id);

return JText::_('ORDER_NUMBER').' :<a href="' . $order_link. '">'.$number.'</a>';

Can you please modify correctly?

2.
Customer will be confused about
Excuse me
How to modify 0

Please see additional pictures
Thank you!

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Last edit: 8 years 5 months ago by hlv008.

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8 years 5 months ago #243388

Hi,

You should try with that code instead:

		$menusClass = hikashop_get('class.menus');
		$itemid = $menusClass->loadAMenuItemId('order','listing');
		if(empty($itemid))
			$itemid = $menusClass->loadAMenuItemId('','');
		$number = '<a href="' . hikashop_completeLink('order&task=show&cid='.$order->order_id.'&Itemid='.$itemid) . '">'.$number.'</a>';
		return  JText::_('ORDER_NUMBER').' : '.$number;
That way, the Itemid parameter will be in the URL and it should work better.

Regarding the default value of the radio button, you can edit the settings of the user points plugin via the Joomla plugins manager. There you'll find the setting "Do not use point by default" for that.

Last edit: 8 years 5 months ago by nicolas.

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8 years 5 months ago #243514

Hi:
Link teaching guide
thank you very much.

Has not been able to deal with good
Will try my best to learn English

The second question about



Do not use point by default Unrelated questions

Give virtual points Yes/No question
two displays an error

1.
Give virtual points No question ( No = 0 )
You can use 0 points to have a discount of 700 TWD





2.
Give virtual points Yes question





Points used 0 Points ( -700 )

Display is not clear
Customer misunderstanding

The calculation results are correct
Please tell me where to change.
Thank you!

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Last edit: 8 years 5 months ago by hlv008.

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8 years 5 months ago #243515

Hi,

Give virtual points - Allow the user to use points that he does not have yet.
If an order will give you X points, that setting allow you to use these X points directly.
So ; it's logical that you do not use/loose points because you didn't have these points...

That setting come from the old "alphauserpoints" (deprecated) plugin.
www.hikashop.com/support/documentation/i...userpoints-form.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 5 months ago #243575

Hi:
i 'm sorry
I don't use AlphaUserPoints
Also did not install AlphaUserPoints
Did not ask questions AlphaUserPoints

Use easysocial
This is in easysocial
Test results!

Points hikashop
Same test
Don't understand what you mean!

According to the setting "Give virtual points", if I click it no, then it shows that "You can use 700 points to have a discount of 700 TWD". Hence I think you may need to change it to be like "You cannot use any points to get discount". By doing so, it would cause no more misunderstandings from the customers. Thank you.

Sorry my request is that if you can change the descriptions for the setting.

Your statement correct
I just want to display 0 to the customer does not misleading

Please ask
How to set
My need

thank you！

Last edit: 8 years 5 months ago by hlv008.

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8 years 5 months ago #243704

Hi,

You need to turn off the option "Give virtual points". It will work like you want as far as I can see.
That option should only be turned on in some really rare cases and that's why you have a strange functioning.

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8 years 5 months ago #243712

Hi:
Thank you for the reply. But I have tried it and it did not work.

123.mart168.com
Please test to see
I have changed the current setting
Choose No
You can use 700 points to have a discount of 700,00 TWD.
to
You can use 0 points to have a discount of 700,00 TWD.
I hope to change it to 0

Many customers reflect this problem must deal with trouble you
thank you！

Last edit: 8 years 5 months ago by hlv008.

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