Hika Reward points

Hello,

I sent you below point 1 and 2 and have NOT heard from you Your response is holding me to launch this site.

Now, I have update so please review other points below:

THANKS a ton for you guys support, we won’t do this without your support

1)
a) Please guide my web developer on how to set manual reward points award. We need to be able to manually give points to a user like we do now on current site? This will be useful as we must manually supply points to current users from our current site to new site once launched.
b) I will need an option to have a particular admin user to do this and will like some sort of report/record to track manually awarded reward points to avoid my staff abusing this system I will also like an auto email to user as well as our admin notifying the emails of such action. We currently have email notification option but not report in current alpha user point site.

2) Also, we want to set following mass actions and not sure what is possible:
i) Auto point reward on published review on our site. Because our product review is set for us to review it before publishing and we currently offer customers 50 points on published review, I want the reward points given automatically once we publish review and not when they post it so we can review this.
ii) Award reward on social share or likes?

3) Awarding points: I placed a teste order with a brand new account: user: Onyii, password: test and have below issues:
i) I need once an order is shipped, a new user should automatically be moved to SILVER, this did not happen
ii) There was no points awarded to this user

I NEED to tackle this first point then will deal with different point level system.

PLEASE your URGENT response will be highly appreciated so please you already have admin login so kindly check this…

Thanks

I am not sure how big your team is but I will assume you should know your customers In the process of recruiting new ones, PLEASE take care of existing ones!!
My current site is a LIVING NIGHTMARE. I have explained all these with you and all of a sudden you STOP replying to our emails. We have been talking to Nicolas.
NOW, I am posting some COMMUNICATION so you can review and get to us. I NEED you guys to be involved in this so I can launch my new site.

I have numerous communications with you guys so please check that but below is a summary of the issue in A, B and C.
A) MY EMAIL:
1) Once an a customer’s order is shipped, they are automatically added to a silver member.
Discount Status: ALL silver members have a 2% back in reward points and no discount.


2) Once a customer accumulates up to 2500 points, they are automatically upgraded to a “Gold Status”
Discount Status: ALL Gold members have a 2% back in reward points and automatic 2% discount on all orders.

3) Once a customer accumulates up to 6000 points, they are automatically upgraded to a “Diamond”
Discount Status: ALL Diamonds members have a 2% back in aand automatic 8% discount on all orders.

4) Now, I noticed big loophole with above that I NEED changed because the developer that did this site never. Instead of instant discount, I will like for them to get points back in reward. For instance Gold ers will have 4% back in rewards as opposed to 2% back in reward and 2% instant discount.

5) Lastly, I know you said we cannot set automatic point reset, but I need to be able to do manually with a click which is how alpha user point is but I want them to maintain their status.

You can use this user account which is a silver member to test it:
Username: lala
Password test

Below is a screenshot demonstrating their automatic discount once they login.



B: YOUR REPLY:

Hi,

I don't see a problem with doing all that with the points system in HikaShop.

1. First, you want to have different user groups for each group of customers.

2. You can create mass actions via the menu System>Mass actions with an action "after an order is updated" with a filter on order status being confirmed and a second filter on the user column user_points being bigger than XXXX (2500 for example) and an action "change the user group" to the new user group.

3. You can create discounts via the menu Order>Discounts with a restriction on the user group in the "access level" setting so that the discounts only apply to their corresponding user group.

4. You can create user points plugin instances via the menu System>Plugins of HikaShop. For each one, you can restrict it to some user group so that the points gains configured in it will only apply to that user group with the "access level" setting.

5. Regarding coupon codes and discounts, I would recommend to look at the setting "Coupon handling of discounted products" in your coupons where you can configure how your coupons should be calculated with products are already discounted.

6. Reseting all the points to 0 at once with a mass action will be easy. Just configure a mass action with an action "update the column" on the column" user_points" with the value 0 and manually process it when you want to do that. The user groups of the customers won't be changed, so they'll still benefit from their discounts.

Best regards,
Nicolas

C) My last email:
Hello,
THANKS a ton for you guys support, we won’t do this without your support

we are still figuring out how the reward point system works and I will update you soon but I have a question:

a) Please guide my web developer on how to set manual reward points award. We need to be able to manually give points to a user like we do now on current site? This will be useful as we must manually supply points to current users from our current site to new site once launched.
b) I will need an option to have a particular admin user to do this and will like some sort of report/record to track manually awarded reward points to avoid my staff abusing this system I will also like an auto email to user as well as our admin notifying the emails of such action. We currently have email notification option but not report in current alpha user point site.

1) Also, we want to set following mass actions and not sure what is possible:
i) Auto point reward on published review on our site. Because our product review is set for us to review it before publishing and we currently offer customers 50 points on published review, I want the reward points given automatically once we publish review and not when they post it so we can review this.
ii) Award reward on social share or likes? “

Hello,
Can you get to us so we can finish my site?

Thanks

Hello, can you guys PLEASE update us?? I need to use my new site for July 4th sale PLEASE

Thanks!
We use alpha user points on current site and they told me the Hika reward could do the same. I guess it won't.

Do you know where I can get support, don't mind paid one to do configuration for AUP. I need it configured on new site. Thanks

Hikari team, I have posted our communications. I contacted them via email and clearly explained to them what I NEED. I am not getting helpful support and I feel like there is miscommunication. They told me I do not need AUP, I guess they're wrong.

Do you know where I can get support, don't mind paid one to do configuration for AUP. I need it configured on new site. Thanks

They HAD ALL the details, I can screenshot all our communications but I guess it is pointless. I was more than clear, TRUST me!

Where can I get HELP because I am trying to configure AUP to work like my current site, the settings are slightly different from the new one we installed on my new site and my current site which works.

I need this implemented on my new site so I can launch the site, it is the only thing delaying me and my current site is nightmare:(

I can send you detail issue to review to properly guide my web guy?

Thanks but how can I get help to make this work?

Hello, can you reply to my last email?

My question is about AUP
"Where can I get HELP because I am trying to configure AUP to work like my current site, the settings are slightly different from the new one we installed on my new site and my current site which works"

Hello,

Thanks for all your HELP!!! I now use the “Alta User Points” and did a quick test and it is working to give bonus points which is good! But the “order validation” and payment with points not working which is the main issue.

PLEASE can you HELP? My web guy is not good at this. I DO NOT mind paying someone to configure this to save me nightmare. It is 3 months and I CANNOT launch my new site due to this. I honestly need my site launched in a week no matter what. This point system is the main thing dragging my site launch.

PLEASE I NEED HELP.

Thanks for your time.

Okay, thanks!
I need this to work like my current site.
1) The order validation is not working. I need points given on shipped order and deducted on returned order.
2) I also need customers to be able to order using points.

These two points are working on my life site. I honestly think the best way is for you to see it real time both on life and test site!!! At least it is working perfect on life site. How can I privately share my admin login so you see?

Note: The original one of payment rule is not like this so I contacted www.nordmograph.com/extensions and he said he customized it like life site setting. Though looks the same, I see it is not giving points on shipped orders:( They said I must contact you.