Shipstation

Hello,

There are several of our customer that use Shipstation and so, if you have our Shipstation plugin (free version or paid version), that's why we are not sure that the problem finds these roots in the plugin itself.

Now, in order to progress in your subject and have the maximum clues around your issue, please keep the Shipstation Debug mode turn On.
Now let us sometimes in order to investigate more around your subject (and directly in your website backend, so keep your provided backend user active)

We will continue to notify us if we need more from you or had make any progress.
Regards

Hello,

We have investigate in your website, and some elements appear and can explain why you have 2 order that aren't export to Shipstation (and despite their "Confirmed" status), in details, H7 & K9 have no shipping address and so, no wonder why they aren't import in Shipstation.
If you have a regular order without Shipping method and address then HikaShop consider it's a product that don't need to be deliver service (because these products are surely dematerialized products or else).

If that not the case how do you proceed to create this 2 orders ? From the backend ? Does this products really need a shipping process ?

Awaiting your returns to progress on your subject.
Regards

Hello,

Yes, and you can see that this order is exported in your log file (From Main HikaShop configuration, and in Main tab => Files part).

Honestly, if the plugin create the xml we don't know why Shipstation didn't have these 2 orders...
All the plugin job is to create an Xml and send it to Shipstation, your log show that eveyrting works as expected on our side...

Unfortunately, on our side we don't know what else to tell you, except as soon as there must be something on the Shipstation side... Either something we don't know (and which has to change in Shipstation standards) or your account settings, or problems on Shipstation servers...

regards