buyer can't access downloads

Hi,

I have made a number of test purchases of downloadable products from my Hikashop site, but when i click the link, which gives access to the product from the confirmation email, i get a blank page - this is in firefox. On windows explorer i get a blank page with the error message "whoop!s the page cannot be found..." Ive tried so many times, and i get the same result.

The site is www.purposedrivenmotivation.com

Hi, i don't get it. When i post for help, my problem is ignored, but i see replies for people who have posted after mine. Is it the way i write? This happened the last time as well.

Hi,

Thanks for your reply, and sorry for my impatience. I didn't realize that the posts above mine were posts that were submitted before mine, and were being replied by you.


No. I have not being able to download Free products either. I get a "file not found" message when i follow the link to the download page of the Free product. The link is: www.purposedrivenmotivation.com/index.ph...der_id=18&Itemid=157

The products that are giving me problems are large MP3 files. Because i could'nt upload them with Hikashop's file uploader, following some of your forum solutions, i instead uploaded (through the Hikashop file uploader) a very small zip file. Then i ftped the real MP3 file with the exact same name as the small file that i uploaded through the Hikashop file uploader.

The problem was that when i use the Hikashop file uploader it adds a bunch of numbers at the end of the file name, to make it look like this the_six_wise_hats_system_267470103.zip instead of this the_six_wise_hats_system.zip.

So, after i tried one download, and it didn't work, i then added those numbers to the MP3 file in the media/com_hikashop/upload/safe folder to make it have EXACTLY the same name as the small file. This didn't work either.

Yes, actual mp3 files are in the media/com_hikashop/upload/safe folder when i use ftp. Also, the small zip file that i upload through the Hikashop uploader are also there.

However, there have been times when i used the Hikashop uploader to upload the small zip file, saved it, only find that it didn't show up in the media/com_hikashop/upload/safe folder.

The problem just keeps changing for me. i also bought a product again but this time i didn't receive the email. I count how many times i've bought test products now.

I've attached the image of the uploader for a product that should be able to be downloaded for free.

It's Still not working unfortunately. I did everything you said in your last reply but now i just get a blank page.
The link is: www.purposedrivenmotivation.com/index.ph...der_id=22&Itemid=157

Hi, i'm not entirely sure which page it is that you call the product edition page or what the edition pop up is.


But as to file restrictions. I spoke to my host today and they say that there's an upload limit of 24mb which can be set in the php.ini file.

I asked them what would happen if i set it to higher than that, and they said the 24mb limit would still apply.

So i dont know how all this affects things. I'm guessing that,worst comes to worst, i might have to transfer the site to another host, the thought of which already gives me a headache.