image upload not working

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11 years 10 months ago #85068

Hi,

My site is notascratch.com.

My customers are provided with the option to upload a file (file/item) at the start of an order, seen here: notascratch.com/custom-5/product/191-iphone-5-custom-photo

However, I have recently noticed that files are not attaching. I made this a required step and I have found that customers are attaching their files, but the system isn't saving them. I tested it with a false account, using a real Paypal account, right through to completion. No files were attached.

This is Hikashop business. Can anyone help?
Luke

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11 years 10 months ago #85132

Hi,

Does your product use variants ?
There was a bug in HikaShop with variants + upload custom fields.
This bug has been fixed by Nicolas during December.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 10 months ago #85141

Oh, how can I get/see this fix? My listing do include variants, yes.

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11 years 10 months ago #85254

Hi,

I've just sent you an email with a pre release version of next version of HikaShop which includes this fix.

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