Hikashop two orders are created per customer

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9 years 6 months ago #201572

-- HikaShop version -- : 2.4.0.
-- Joomla version -- : 3.4.4
-- PHP version -- : 5.6.0.

I wonder why two orders are created per customer. Not everytime, but often.

Any suggestions?

ertmania.dk - Elektronik-produkter - gaver til børn

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9 years 6 months ago #201577

Hi,

Without any details about your current configuration (checkout workflow, payment method, etc), it will be difficult to say.
Maybe some customer are clicking several times ; or go back to re-submit.. A lot of things could happen which will be depend on your configuration.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 6 months ago #201635

Actually, I have talked to two customers, whom had made two orders and were worried about having paid two times.

The issue is messing up the order history.

Is there a way I can change the configuration to only confirm an order when it is paid? :dry:

ertmania.dk - Elektronik-produkter - gaver til børn

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9 years 6 months ago #201636

Hi,

Yes that setting can be changed in the payment methods settings.
Which payment methods are you using ?

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