Digital Good Not Found using Specify File Location

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8 years 2 months ago #248691

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.6.2
-- PHP version -- : 5.45
-- Browser(s) name and version -- : FF64
-- Error-message(debug-mod must be tuned on) -- : File does not exist error pop up.

I am adding a digital good for download using Specify File Location. For the file location, I entered:

media/com_hikashop/upload/safe/METU001100.zip <<-name of the file

However I am getting a File does not exist error. It was uploaded using FTP, so it is definitely there. Am I incorrectly entering the specific file location?

The file is too big to use the uploader.

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8 years 2 months ago #248692

Hi,

You should just specify: METU001100.zip

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 2 months ago #248849

As long as it is in the default location, no path is needed - only the file name?

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8 years 2 months ago #248850

Hi,

Exactly.

By default HikaShop will look for the product files in his "secure" folder.
So you can put a relative path regarding the secure folder : otherwise you have to start the filepath with a "/" to indicate that you want to start from the Joomla root folder.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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