Custom field not showing on back end

Hello,

You indicate that you're using HikaShop 3.1.1 nevertheless the screenshot of your custom field configuration is not the HikaShop 3 interface.

Regards,

Hello,

HikaShop 2.6.3 had known issues regarding the custom fields display.
That's why HikaShop 2.6.4 contains various fixes about that.

Afterwards, the most recent HikaShop version is currently the 3.1.1 ; which also contains improvements about the display of the custom fields with also new features like the category restriction, etc.

Regards,

Hello,

Only the latest releases are available for downloads because that's the only version that the team can provide support on.
Afterwards, you might see to contact the support team using the "contact us" form to see if you want get an older version but you will have to give some proof regarding the HikaShop license for your website (your current account do not have any licence and your screenshot indicates that you are using the Business edition).

Regards,

Hello,

If you do so ; do not forget to provide proof for your HikaShop license.
Your actual account do not have any license so I suppose that you're using HikaShop Business from another account.

Regards,

Hello,

Please edit the HikaShop field class (administrator/components/com_hikashop/classes/field.php) and replace

		if(!empty($ids)) {
			sort($ids);
			$id = implode(',', $ids);
		}

		if(!empty($ids)) {
			sort($ids);
			$id = implode(',', $ids);
		}
		foreach($data as $d) {
			if(!empty($d->product_parent_id))
				$ids[] = (int)$d->product_parent_id;
		}

Hello,

Can you please :
1 - re-save your item custom field configuration
2 - perform a new test order
3 - See if the problem persist or not.
4 - send us a full screenshot of your item field configuration.

Regards,

Hi,

You can't have a restriction on both products and categories in your custom field. If you do that means that the custom field will only display if the product is in the list of products selected AND in the categories selected.
In that case, you just want to have the restriction on the products.
So please change that and it should work better.
Please also report on the result of the operation Jerome asked previously. Did it help ?

Hi,

Then I'm afraid we'll need a backend and FTP access as well as instructions to check on the issue as we are not able to reproduce the issue on our end.
Please provide that via our contact form:
www.hikashop.com/support/contact-us.html

Hi,

Thank you for the access. I've found the issue and added a patch for it.
I've added it on your website so it's working for you, and I've added the patch on our end in the install package.

Hello,

Are you sure that this orders wasn't performed just before Nicolas patched your website ?
I have a look order date creation and day Nicolas added the patch, and that the same day...
Because right now, on your side we try to reproduce your issue (from your configuration) and everything seems works well.
If you have new order with the issue, you can try to re-create your custom field, and process some tests, and if issue is still here, come back here.

Regards