Registration Email Notification

Hello,

I have an issue the about "Subject". I have customers that are complaining that they do not get their confirmation email from my site when creating a new account. The odd thing is this does not happen to every person who creates a new account (registers). As a result the customer cannot click the verification link to finalize the registration and login using his or her login and password credentials. Any thought to why this happens.

My concern is I am losing orders because the customer waits and waits for the confirmation email. I need a reply ASAP.

Thanks,

OhWell63

Look to see if there is a common theme such as mostly hotmail accounts. It may be that the spam filter settings in those email accounts are too high or your site email needs to be added to their white list. A bit out of your control but you might need to advise them what the site email is and suggest they add it to their white list or allowed list to ensure they get site emails.