customer sees this message while redirecting to

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11 years 10 months ago #87061

customer sees this message while redirecting to Paypal:

SMTP Error! Data not accepted.

SMTP server error: s3nl1k0031NZ3hZ01 :: auth :: Message rejected for spam or virus content :: Please include this entire message when contacting support :: v=2.0 cv=Jd4+XD2V c=1 sm=1 p=affgFaYOAAAA:8 a=dLadDjfzjplSizcHzwvmfQ==:17 a=YQlvzqm3q-kA:10 a=JngOO-ZOwbEA:10 a=l8ib2V92jg0A:10 a=H9cIMGdfPkEA:10 a=oo_aTJS2PzkA:10 a=vYMDNeyr1X8A:10 a=67yJwss3He-nmE7pFikA:9 a=QEXdDO2ut3YA:10 a=JBFWd0y1dTsA:10 a=AtCREw16dzgj0q5B:21 a=fdgAgiYxdWtdgJG_:21 a=wW6fLSMZup4CME1OGzEA:9 a=_W_S_7VecoQA:10 a=2rhXFDQNhL2Dx_zH:21 a=oqyg8hdzdnTS7kTP:21
SMTP Error! Data not accepted.

SMTP server error: s3nl1k0011NZ3hZ01 :: auth :: Message rejected for spam or virus content :: Please include this entire message when contacting support :: v=2.0 cv=LfS+G0ji c=1 sm=1 p=affgFaYOAAAA:8 a=dLadDjfzjplSizcHzwvmfQ==:17 a=0KQecaLA-nAA:10 a=l8ib2V92jg0A:10 a=HlqUn5SAI6kA:10 a=WHsXhg87phMA:10 a=69EAbJreAAAA:8 a=jBnCzreUXGYA:10 a=ylsHGJmhGOYobfe1ngUA:9 a=QEXdDO2ut3YA:10 a=yDntIn8Q230A:10 a=KHhNoJUavc6Kvl2d168A:9 a=_W_S_7VecoQA:10 a=tXsnliwV7b4A:10 a=5pTwqQz_wgVXX7rg:21 a=ZpZ6IBrx1ccRt6uX:21 a=0b4Sy6l4HvnC3Cpd:21 a=dL

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11 years 10 months ago #87132

Have you edited an email in HikaShop > System > Emails ?

I think that you are giving some data which is badly formatted.

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11 years 10 months ago #87135

No, just found out customers are not receiving confirmation emails or order created emails as well.

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11 years 10 months ago #87266

Hi,

That error comes from your SMTP server. You should contact your STMP server provider (your hosting company probably) with that error message to ask them what is going on.

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