not receiving credit card information emails

  • Posts: 90
  • Thank you received: 0
11 years 4 months ago #115810

hi there,

for the past few days I have stopped receiving the corresponding payment information emails which means i've had to ring the customer to find out the rest of their card details.
Any ideas why this could be happening?

Tanya

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
11 years 4 months ago #115828

Hi,

Did you set the Order status notification option of your HikaShop credit card payment plugin to YES ?

Last edit: 11 years 4 months ago by Mohamed Thelji.

Please Log in or Create an account to join the conversation.

  • Posts: 90
  • Thank you received: 0
11 years 4 months ago #115832

I've just changed it to yes. for some reason it was set to no.
thanks for your help.

kind regards,
Tanya

Please Log in or Create an account to join the conversation.

  • Posts: 59
  • Thank you received: 0
10 years 10 months ago #138183

Just upgraded to business 2.2.3. Trying out the Hikashop Credit Card payment module. In a few test runs, accepts info fine, shows partial info in the order, but does not send email to store admin.

=========

Update: found a server error causing the issue.

Last edit: 10 years 10 months ago by neilw. Reason: update

Please Log in or Create an account to join the conversation.

Time to create page: 0.077 seconds
Powered by Kunena Forum