Paypal item price is 0.00

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11 years 4 months ago #115922

Hi.
I have put a 3% fees for paypal.
When I checkout and choose paypal and continue, it shows the 3% fees amount but the item price is 0.00
AM I missing something?
Thank you

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11 years 4 months ago #115969

Hi,

You have to change the option "send details of the order" to "no".

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 4 months ago #115975

Is there a bug with this option? I though it would detail the amount sejd to paypal and therefore the client will have a better understanding of the total amount.

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11 years 3 months ago #116089

Hi,

I recall such bug indeed in a previous version but it should work fine now regarding that if you have the latest version. Do you have the 2.2 version of HikaShop (the latest) ? Maybe that's why you have the problem while we don't ?

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11 years 3 months ago #117716

I have upgraded to the latest version.
If i enable the send detail of the orders, it still doesn't send the amount (only the fees).
Is there something else you want me verify?
Thanks

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11 years 3 months ago #117842

Hi,

Are your orders with the good amount, or did they save too only the payment fees ?

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11 years 3 months ago #117846

The orders shows with the good amount.

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11 years 3 months ago #118067

Ok, can you provide a link to the product page that you used for your tests so that we can reproduce the issue and look at the information that is sent to PayPal as well as a backend access to your website so that we can check your settings ?

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11 years 3 months ago #118364

Actually looking at the order:
Sofa 101 WOut Chair
CAD0.00
Qry: 1
CAD0.00
Subtotal : CAD0.00
Shipping method : CAD75.88
TPS : CAD31.90
TVQ : CAD63.64
TOTAL with VAT : CAD755.55

Weird. The total is right but the item price is wrong.

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11 years 3 months ago #118777

With the information I have given, do you still need the product link and an access? Thanks

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11 years 3 months ago #118833

Hi,

Well, the information you have given does not help at all. We need to reproduce your problem, so we need an access to your website in order to have access to all product information etc.
Just like Nicolas said

Ok, can you provide a link to the product page that you used for your tests so that we can reproduce the issue and look at the information that is sent to PayPal as well as a backend access to your website so that we can check your settings ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 3 months ago #118889

I understand.
Any products are doing the same issue so it doesn`t matter:
directduchinois.ca/index.php/fr/product/1-sofa-101

for the user and password, you want to be pm on it i guess?

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11 years 3 months ago #118917

Hi,

Yes, private message is good (and secure).
You can also send it by email if you want.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 3 months ago #118921

Done. I have send it to nicolas.
Thanks

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11 years 3 months ago #119336

We are able to reproduce the issue on your website but not on our end.
So all I can think of is a modification of the code of the plugin on your end.
Could you provide a FTP access to your website so that we can put traces in the code in order to see what's going on ?

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11 years 3 months ago #119342

Ftp access created. Same user and password as joomla.
The only code changed is the % deposit plugin and the warning on front page saying the product has a deposit.

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11 years 3 months ago #119410

I was not able to connect via FTP to your server:
Command: PASS *********
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server

Could you please double check the credentials to the FTP server ?

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11 years 3 months ago #119567

sorry.
user: This email address is being protected from spambots. You need JavaScript enabled to view it.
pass: same as previous send my PM
Thanks

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11 years 3 months ago #119887

Hi there,

I checked your website and the issue doesn't seem to come from the paypal plugin but from the order itself.
I saw you did some customization on the checkout, this may be the source of the problem.
Could you try to save your modification and delete it from the site so we could see if it's related to the issue?
Make a test and tell us if it change anything :)

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11 years 3 months ago #119908

Hi. I have backed-up the change and removed it from the sire so the file is as the original (view checkout, template protostar and frontend)
I did a test and same problem.
in the order main information, the sub-total, tax and paypal fees are right but the unit price is wrong.
On paypal, the only amount transferred is the payment fees.

I am open to try other steps.
Thank you again for your support.

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