Sofort payment - order status pending

-- url of the page with the problem -- : www.proteinvital.at
-- HikaShop version -- :newest (2.3.0) with german language plugin
-- Joomla version -- : 3.2.2
-- PHP version -- : 5.4.x
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : NO Error_message


Hi,

I have a problem with the order status of payments made via sofort.com in a clients shop.
The shop works fine, payment works, just, the status of the order in the orders list shows "offen" (open, the selected status for pending orders).
I aspected the status to change to "bazahlt", means payed, the selected status for confermed orders.
At SOFORT.com they tell me, the show was asking for confirmation and their system confirmed.
Can I check somewhere in HikaShop if the status is realy confirmed?
And if so, why is there a wrong status set?

I don´t think it´s a translation Problem, as I could only select "offen" as pending status, wich, according to a list, found in the forum,
is translated with created, not pending. The translation for pending ("in Bearbeitung") is not in my drop-down list in the plugin settings.
;Order statuses
CREATED="offen"
PENDING="in Bearbeitung"
CONFIRMED="bezahlt"
CANCELLED="storniert"
REFUNDED="zurückerstattet"
SHIPPED="geliefert"
HIKASHOP_ORDER_STATUS_CHANGED_TO="HikaShop-Bestellstatus geändert in"

If this helps: the status shown and to be changed in the orders listing is #1 in the list. firbug shows me li id="filter_status_1046_chzn_o_0"

I hope there is a solution, as my client is very sadisfied with the shop and it´s possibilities, but he´d like to see immediately, if a payment was confirmed by sofort.com or just the order.

best
Oliver
www.pikku-media.at

Hello Oliver,
Can you show me through some screenshots how did you configured your "Sofort" payment method ?

Hi Mohamed,
there are two screenshots from both status settings. no restrictions selected.
thanx
oliver

Hello,

I had absolute the same problem yesterday!
After the payment via Sofort there was no confirmation email. Sofort confirmed the payment but the plugin still noticed the status pending "offen". I cant find the problem!

Update: After a call with Sofort they told me that they transmitted all information correctly to the shop.
Update2: With Paypal there were no problems.

So the problem has to be the Sofort Plugin?!

Hmm could that be the problem?

thanks niclas for your support, but unfortunatelly it is still not working.

Here ist the only email which the admin receives:

Hi again,

I followed you conversation with Stifmeister3 and changed the code, you suggested, in my file, but unfortunately no better result.
As a user I get the same order confirmation mail Stifmeister3 showed you immediately, but no payment confirmation. And as admin I can see the same pending status in the orders list. Changing the status, the customer receives the status changed mail - so this workes ... just, the shop can´t see the confirmation by sofort.com.
I´m using the bussiness version, by the way, but i guess this doesn´t make any difference, does it?

Right now, my client accepts to change the status, nevertheless we would appreciate if there was a solution to be found.
best
Oliver

Hello,
knowing what are the information that the sofort platform is sending to you after the payment will probably help us to understand your issue, so can you :
- Edit your "sofort.php" file
- add these lines :

if($this->payment_params->debug){
			echo print_r($_REQUEST,true)."\n\n\n";
		}

	function onPaymentNotification(&$statuses) {

		$this->payment_params = $this->pluginParams();
		$configKey = $this->plugin_params->user_id.':'.$this->plugin_params->project_id.':'.$this->plugin_params->token;

Totally missed to say that the admin gets this email aswell (when the payment is done):

		$history = new stdClass();
		$history->history_data = 'TransactionId: '.$transactionId;

		if($transactionData->getStatus() == 'pending') {
			$email = new stdClass();
			$email->subject = JText::sprintf('PAYMENT_NOTIFICATION_FOR_ORDER','Sofort',$transactionData->getStatus(),$dbOrder->order_number);
			$email->body = str_replace('<br/>',"\r\n",JText::sprintf('PAYMENT_NOTIFICATION_STATUS','Sofort',$transactionData->getStatus()))."\r\n\r\n".$transactionData->getStatusReason();
			$action = false;
			$order_status =  $this->payment_params->pending_status;
			$this->modifyOrder($order_id, $order_status, $history, $email);

			return false;
		}

		if ($transactionData->getStatus() != 'received' && $transactionData->getStatus() != 'untraceable') {

			$order_status = 'created';
			$email = new stdClass();
			$email->body = str_replace('<br/>',"\r\n",JText::sprintf('PAYMENT_NOTIFICATION_STATUS','Sofort',$order_status)).' '.JText::_('STATUS_NOT_CHANGED')."\r\n\r\n".$transactionData->getStatusReason();
		 	$email->subject = JText::sprintf('PAYMENT_NOTIFICATION_FOR_ORDER','Sofort',$order_status,$dbOrder->order_number);

			$this->modifyOrder($order_id, $order_status, $history,$email);

			return false;
		}

		$order_status = $this->payment_params->verified_status;
		$history->history_data = 'TransactionId: '.$transactionId;
		$history->notified = 1;
		$email = new stdClass();
		$email->subject = JText::sprintf('PAYMENT_NOTIFICATION_FOR_ORDER','Sofort',$transactionData->getStatus(),$dbOrder->order_number);
		$email->body = str_replace('<br/>',"\r\n",JText::sprintf('PAYMENT_NOTIFICATION_STATUS','Sofort',$order_status)).' '.JText::sprintf('ORDER_STATUS_CHANGED',$order_status)."\r\n\r\n".$transactionData->getStatusReason();

		$this->modifyOrder($order_id, $order_status, $history,$email);

		return true;
	}

	function getPaymentDefaultValues(&$element) {
		$element->payment_name = 'SOFORT';
		$element->payment_description = 'Betalen met Credit card';
		$element->payment_images = 'MasterCard';

		$element->payment_params->merchant_id = '';
		$element->payment_params->token = '';
		$element->payment_params->service_type = 'B';
		$element->payment_params->pending_status = 'created';
		$element->payment_params->verified_status = 'confirmed';

Hello,

I added the code as you told me, switched debug on, and ordered..
That´s all i get in the report:

Warning: Creating default object from empty value in /home/.sites/65/site3690616/web/plugins/hikashoppayment/alphauserpoints/alphauserpoints.php on line 685

Warning: Creating default object from empty value in /home/.sites/65/site3690616/web/plugins/hikashoppayment/alphauserpoints/alphauserpoints.php on line 685

2014-05-30T09:18:18+02:0010332014-05-30T09:52:58+02:0010342014-05-31T09:32:57+02:0010442014-06-06T21:28:08+02:0010552014-06-10T14:53:05+02:0010592014-06-10T15:07:56+02:0010602014-06-11T12:14:29+02:001062

As far as I can see, that´s an old report, concerning a former problem, I solved with deactivating the alphauserpoints plugin.
Or did I something wrong?
What can I do to get a "newer" report? Empty the cache etc.? But I checked the date of the reports file in the logs folder, it is brandnew!
best
Oliver

Hello Olivier,
You'll just have to enable the "debug" option of your Sofort configuration page, and do an another test of purchase with your Sofort payment method. Also note that if you receive that admin email, it means your Sofort payment status was "pending" and that's what Sofort sent to your shop.

... So disappointing that this plugin is not working !!!

debug:

2014-06-03T20:21:24+02:00252014-06-07T10:26:28+02:00372014-06-10T20:27:20+02:00392014-06-10T23:48:25+02:00412014-06-12T14:15:15+02:0044
Notice: Trying to get property of non-object in /var/customers/webs/x2/plugins/hikashoppayment/sofort/sofort.php on line 86
2014-06-12T14:22:02+02:0045


line86:

if($this->payment_params->debug){

Is it possible that you will have a look into the backend?
I would give you my login.

Hello Mohamed,

actually, I had enabled the debug function (as mentioned).
I didn´t see it before, but doesn´t the code (2014-06-11T12:14:29+02:001062) at the end of the message mean, that debug was on at that time (20min before my last mail).
And what mail do you mean by "that admin mail"? Maybe you mixed me up with stifmeister3?

Oliver

Nothing?

Hello and sorry for the late reply :

Is it possible that you will have a look into the backend?
I would give you my login.

dear team, dear fellow users,
did anybody finally managed the problem?
is there actually a solution for this?
we are experiencing the same problem with a customer, all is set up correct, but sofort payment plugin does not automatically trigger the invoice email...