Paypal invalid transaction + no confirmation

I will check in Paypal with the orders, it is a clients account so I will have to gain access first and get back to you on that.

As for it being a problem with PayPal because they are in maintenance at the moment, I have tested this several times myself and 20 orders have processed so far where I have to manually change them from created to confirmed. This has been over the last 4 days so i would guess it is not from that.

Q; do you have just some of your orders with this issue OR all of them and you never succeed to reach a complete order process ?
A: All sales done with Paypal never complete the order process and just stay as 'Created'

I have now tried the following with no success:
1. Disabled RSFirewall as I thought it might be blocking the return URL.
2. looked in the PayPal settings and I could not see any settings that relate to logs on transactions, all transactions are Payment Status: Completed & Payment type: Instant
3. updated to com_hikashop_business_v2.6.3.tar
4. after update set plugin to debug mode and tested another sale, there is still nothing in the log file.
5. in the updated paypal.php file I added the before mention fix with no success.

Do you require access details as I am at a loss with this problem.

Your website is on localhost (ie. not accessible from the Internet). PayPal can only send payment notifications to HikaShop if your website is accessible from the outside.
- It is on a server

Your website is protected by an .htaccess which only allows the access when the correct username/password is entered. PayPal doesn't know the username/password of your .htaccess and thus cannot contact HikaShop.
- It is the generic Joomla .htaccess file

You changed your .htaccess file to add rules to increase your website security and it doesn't allow PayPal servers to send the notifications. You should try to remove them to see if it works.
- It is the generic Joomla .htaccess file

Your website is in maintenance and only accessible for users with an administrator account. PayPal won't be able to contact HikaShop because Joomla won't authorize him.
- No, the site is live.

In the same manner, the menu on the checkout is not accessible to non logged in users.
- All access setting are standard and set to Public

The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on.
- It is turned on

You changed the IPs in the PayPal IPs option of the PayPal plugin.
- I have tried it with No IP & refreshed IP using IPs supplied from the refresh.

You have a security component which forbids scripts to contact your website. You should ask a solution from your security component provider.
- I have disabled RSFirewall, this is the only site protection i am using

With versions of Joomla before 2.5.4 the languagefilter plugin had a bug removing the POST information by doing a redirect when it was not necessary. So if you use an older version of Joomla with the languagefilter plugin activated,
either deactivate it if you don't use it or update Joomla.
- It is Joomla 3.5.1

MobileJoomla apparently redirects payment requests loosing the POST data in the process.
- What is MobileJoomla? is it is component or plugin then I am not using it.

Your HikaShop menus have not the access level public. Because of that PayPal servers cannot access your shop to notify HikaShop from the payment. You should configure the "force a menu on checkout" option of the configuration to a public menu that while your categories/products listings are not accessible to your users, PayPal will be able to notify HikaShop.
- I have done this, no change.

Please make sure that the access level Public of your PayPal payment method is ticked, otherwise the access to the notification will be denied to PayPal (for the Business edition only).
- The access level is set to 'ALL'

Please make sure that the payment is accepted in your PayPal account. If the automatic validation of the payments is not turned on in your PayPal account, PayPal won't send the payment notification to HikaShop and your orders won't be
confirmed !
- looked in the PayPal settings and I could not see any settings that relate to logs on transactions, all transactions are Payment Status: Completed & Payment type: Instant

You need to turn on the debug option of your payment plugin and process a new order. Then, look at your payment log file in the Files tab of the configuration. There will be written the traces of what happened when the payment plugin was triggered. If the file is empty, it means that something blocked the notification before it reached HikaShop. In that case, you should look in your website access log for the notification URL of the paypal plugin: index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal
- I have turned on the debug mode and tested another sale, there is still nothing in the log file. I have searched the access logs and found the following:

58.165.38.174 - - [12/May/2016:09:24:56 +1000] "GET /index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal HTTP/1.1" 200 - "-" "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.94 Safari/537.36"

58.165.38.174 - - [12/May/2016:09:24:56 +1000] "GET /favicon.ico HTTP/1.1" 404 1068 "http://www.emmett-technique-hq.com/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal" "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.94 Safari/537.36"

Thanks, I will do that but you do understand PayPal is just a robot with no actual people working there and getting support from them is like getting your cat to make you breakfast

Just a thought, do you think this whole problem would be because the PayPal Account is not a Business Account???

Should the Instant Payment Notification (IPN) settings in PayPal be turned on? mine is not.

I have attached a screen shot from the IPN history (now deleted), I hope it helps.

Hi,

Yes I really think that it should be enabled.
Without the notification, HikaShop can't know if the payment has been done or not, and so can't update the order status correctly.

That fixed it

In PayPal I Turned on the IPN and set the URL to...

http://www.mydomain.com/index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=paypal