Amazon Payment Error -

-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.3

I'm getting the following error message from Amazon when I try to use the Amazon payment method:

Invalid Request - We cannot process your payment request because of an error. Please contact the website where you initiated this payment. Caller Input Exception: Caller key is invalid or malformed

I'm using sandbox api credentials in sandbox mode.

What can I do to fix this?

Thanks!

Thanks for the reply. I dug a little deeper and found out I was trying to use API credentials from an Amazon Payments Advanced account instead of Flexible Payment Services

I am having the same error. All Keys are fine. No matter what amazon payment service I try I still get the same error. Tried multiple keys.

Do you have a plugin for "Checkout by Amazon"? That is the Amazon service I have.

They also have a new service called Login and Pay With Amazon

Amazon sent this announcement:

"Announcement: Amazon Flexible Payments Service (FPS) will be discontinued effective June 1, 2015. To learn about the Amazon FPS end-of-life plan and for information about migrating to Login and Pay with Amazon, read our FAQ."

payments.amazon.com/help/201626250

Hello,

"Announcement: Amazon Flexible Payments Service (FPS) will be discontinued effective June 1, 2015. To learn about the Amazon FPS end-of-life plan and for information about migrating to Login and Pay with Amazon, read our FAQ."

Do you have a plugin for "Checkout by Amazon"? That is the Amazon service I have.

Hello,

On our previous site, before switching to Joomla and Hikashop, our sales increased 60% when we started using "Checkout by Amazon". Since Hikashop doesn't have this payment method we are experience lower than expected sales upon launch of our new site.

Where is Hikashop at with getting this payment method integrated? We would sure like to use it again.

Let me know how we can assist in getting this going!

Thank you

Hi,

I've just found this thread after trying to get the Amazon payments plugin to work and having the same problem.

So are we saying that the Amazon Payments plugin in Hikashop Business 2.6.0 does not work?

Surely if you want to develop a new plugin you just sign up to Amazon as a developer and use the sandbox, I don't see what the problem is?

Ian

Hi Jerome,

Firstly can I say it really isn't acceptable to leave a plugin called "Amazon Payments" in the package that doesn't work, with no indication that the service has been discontinued. My client suggested using Amazon payments and I looked through the payment methods and saw your plugin so I reported back to him that this was supported, we then spent nearly a day between us setting up an account and trying to make this work only to find we'd wasted our time. I've now got to go back to my client to say sorry this can't be done. A simple way of avoiding this situation would be to update the description of the plugin so that it says the fast pay service is no longer available.

I don't have direct contact with amazon but have sent their support a message asking if they can resolve this for you, failing that I'll set up an account of my own that I will share with you if you can give some assurance of timescale to progress this.

Ian

Hello Jerome,

Regarding:

"After 3 month and without any reply to our messages (and reminders) ; we just trashed the project at the bottom of the TODO list."

That is not true and there needs to be more internal communication at HikaShop. I gave one Philippe Lavocat access to our account months ago and he was working on the app until he said he needed to switch over to working on the new HikaShop update. Now the time has passed and Amazon is no longer using the "Checkout by Amazon" system and switching over to "Login and Pay with Amazon". Therefore all of this work and time has been wasted.

I highly suggest HikaShop get on board with the new Amazon payment system since it is so beneficial to companys, at least here in the USA. As I said at the beginning of this topic, our sales increased immensely on our old site when integrated with Amazon. If we can't get a plugin for "Login and Pay with Amazon" we are better off leaving HikaShop and finding a company that can integrate with Amazon.

Thank you for your attention to this matter.

Hi Nicolas,

From what "SolarMade" has said you do have access to an Amazon account and work had already been started?

Also, as a heads up, ideally we are looking for a "Login and Pay" solution, so customers can use their amazon account to login to Hikashop and then pay.

Thanks

Ian

Hello,

I want to thank everyone at HikaShop for their attention to this matter. Philippe has contacted me and we will work together to get this plugin working, hopefully.

iedwards, I will keep this thread updated as to how it is going.

That's good news, thanks.

Ian

Hi Philip,

Amazon sandbox does not require SSL

payments.amazon.com/help/81779

Note: SSL restrictions don't apply in the Sandbox environment so integrations can be tested without a certificate.