PostFinance blank page after payment

Hi,

I experienced the same blank page issue with the PostFinance plugin. (page blank and order not qualified)

In the Postfinance control panel, i ve already check the "I would like to receive transaction feedback parameters on the redirection URLs" but the blank page issue is still present . (I enter the same SHA-out passphrase in both panel, postfinance and hikashop )

I also tested to reinstall the latest version of hikashop and the problem is still the same.

here is the log of my last attempt:

Does this log means that the SHA are not corresponding?

-- 04.22.15 14:13:18 --
---------------------------------------START----------------------------------------
-- 04.22.15 14:13:18 --
$_REQUEST :Array
(
[option] => com_hikashop
[ctrl] => checkout
[task] => notify
[notif_payment] => postfinance
[tmpl] => component
[lang] => fr
[Itemid] => 1452
[orderID] => 44
[currency] => CHF
[amount] => 2000
[PM] => PostFinance e-finance
[ACCEPTANCE] => 123456
[STATUS] => 5
[CARDNO] =>
[ED] =>
[CN] =>
[TRXDATE] => 04/22/15
[PAYID] => 41051456
[NCERROR] => 0
[BRAND] => PostFinance e-finance
[CREDITDEBIT] =>
[IPCTY] => CH
[CCCTY] => CH
[ECI] => 5
[CVCCheck] =>
[AAVCheck] =>
[VC] =>
[AAVZIP] => NO
[AAVADDRESS] => NO
[AAVNAME] => NO
[AAVPHONE] => NO
[AAVMAIL] => NO
[IP] => 85.0.239.17
[SHASIGN] => A154E491625E0362E2E69C00B778A0FB149E5634
[__atuvc] => 27|15,119|16
[_ga] => GA1.2.1946472772.1428915546
[referrerid] => NAO
[2ac17d818dea8323f650b6d56b4c9ba1] => cd31648a0f77f74958c3454cc1db4014
[__atssc] => google;2
[72f016810a94ed3e4115f4fb803222e5] => 2bfec3dbb1cbe9e20a8855b04e96b655
[__atuvs] => 55379019d76b2393003
)

-- 04.22.15 14:13:18 --
date :Array
(
[seconds] => 18
[minutes] => 13
[hours] => 14
[mday] => 22
[wday] => 3
[mon] => 4
[year] => 2015
[yday] => 111
[weekday] => Wednesday
[month] => April
[0] => 1429704798
)

-- 04.22.15 14:13:18 --
result :Array
(
[AAVADDRESS] => NO
[AAVZIP] => NO
[ACCEPTANCE] => 123456
[AMOUNT] => 2000
[BRAND] => PostFinance e-finance
[CCCTY] => CH
[CURRENCY] => CHF
[ECI] => 5
[IP] => 85.0.239.17
[IPCTY] => CH
[NCERROR] => 0
[ORDERID] => 44
[PAYID] => 41051456
[PM] => PostFinance e-finance
[STATUS] => 5
[TRXDATE] => 04/22/15
)

-- 04.22.15 14:13:18 --
MYSHA : 08BDB223B08EA2A1EF4D936426A326425991FB98 THEIRCHA : A154E491625E0362E2E69C00B778A0FB149E5634
-- 04.22.15 14:13:18 --
sha_out :***************************

Hello,

Does this log means that the SHA are not corresponding?

Hello

I have exactly this problem. I'm still in the test environment of Postfinance. the payment works, just the return to hikaschop make a blank page.
I look at the apache error log, but no errors are showing just warnings.

the return address is which makes a blank page :

http://tuenni.ch/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=postfinance&tmpl=component&lang=de&Itemid=393&orderID=95&currency=CHF&amount=2&PM=CreditCard&ACCEPTANCE=test123&STATUS=5&CARDNO=XXXXXXXXXXXX5162&ED=0218&CN=Pierre+Burr-Wittke&TRXDATE=07%2F27%2F15&PAYID=44727477&NCERROR=0&BRAND=MasterCard&IPCTY=DE&CCCTY=DE&ECI=5&CVCCheck=NO&AAVCheck=NO&VC=NO&IP=84.175.76.139&SHASIGN=C2D68602801733D78BB6FC4EA1433B73DA59D493

hi,

actually after the first test I made with Postfinance, the return url after a successful payment was:

index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=postfinance&tmpl=component&lang=de&Itemid=393

Hello,
Your issue is probably coming from the way you configured your PostFinance account, so I can check it and fix if you want, I'll just need a temporary back-end access to your website and also to your PostFinance configuration space.
Note that you can send it through the contact form : www.hikashop.com/support/contact-us.html
Thanks.

Hi,
I sent you the data to both accounts.
there is definitely a mistake in the Postfinance backend configuration -> template, that I can't correct any more.
I ask support about it, through an email to Postfinance.
Thanks a lot.

Hello,
I just uploaded, the last Post finance version through your website which will handle the case when the PostFinance plateform will return a status = 5 (Authorized).
Can you test it again ?

good morning

yes great ! it work perfectly.
the only small thing is, that the return message is in English "Your payment is authorized.", is there a way to translate it in German or/and in French ?
Thank a lot for you great work . I appreciate it a lot.

Hello,
By using that last PostFinance version you'll just have to add a translation for the "POSTFINANCE_AUTHORIZED_PAYMENT" key through your translation file via "Hikashop->System->Configuration->Languages->'YourTranslationFile'", so that the message will be automatically translated regarding your website language.

thanks a lot again.

there is still a tiny problem with the language, the payment accepted return url is defined in the plugin and the language is not a part of the url, that means always the default language (for this web site german) is showing.
I tried to put index.php?option=com_content&view=article&id=73 instead of the SEF url, but it doesn't make a difference.
The Falang translation of the plugin is only for the title & text, but not for the parameters.

Hi,
I made the change but it still doesn't work.
But I realised that I have a (new) problem with the French translation of the shop. So I will first look at this problem and try to resolve it. If the French translation of this Postfinance plugin (respectively the success message in french) still doesn't work, I will come back to this post.

Hi,

there is still a problem with acknowledgement of the postfinance transaction. the postfinance plugin sends back a http code 303 (redirect) and postfinance interpret it as an error instead of success. Is there a way to return a success ?

That means that I get always an email after the transaction with the following subject :

PostFinance FEHLER WÄHREND DER POSTSALE-ABWICKLUNG tuenniTEST
-> transleted : PostFinance error during POST SALE Processing tuenniTEST

email content:

****************************************
Process Error :
****************************************

Problem bei der Online Postsale http-Anfrage

****************************************
Ergebnis postsale Anfrage :
****************************************

Anfrageparameter gesendet :
orderID=119¤cy=CHF&amount=2&PM=PostFinance+e%2Dfinance&ACCEPTANCE=123456&STATUS=5&CARDNO=&ED=&CN=&TRXDATE=08%2F12%2F15&PAYID=45513408&NCERROR=0&BRAND=PostFinance+e%2Dfinance&IPCTY=CH&CCCTY=CH&ECI=5&CVCCheck=&AAVCheck=&VC=&IP=178%2E39%2E171%2E233&SHASIGN=6B9DB96FAE703997D4F7B1BBF9E901171AAAEC66
HTTP/1.1 303 See other

Hello,
Your issue is probably just coming from the way you have configured your PostFinance account, However I'm facing that error message when I try to access to your PostFinance configuration page :

Your password has expired. You need to change it in order to access the administration module.