Paypal dont work anymore

Hi,

Thanks for your feedbacks.
So the problem is related to the address settings.
Relative to this, I found that documentation:
developer.paypal.com/docs/classic/paypal...dress/#id08A9BM00A5Z
It explains various things regarding how to configure the address related settings in your PayPal account and your PayPal payment method.
I suppose that there must be some combination of these in your cases which makes it wrong for PayPal checking algorithm.
I highly encourage you to contact the PayPal support to ask them why you have to turn off the "address override" since the update of the 29th of march while it was working ok before.

Hi,

1.
No, that won't change anything regarding taxes.
HikaShop will still collect the address on your checkout and thus you'll still have the information linking the order to the address of the customer.

2. The SMS verification is done by PayPal/the bank as part of the 3D secure security protocol for credit card payments.
So I don't see why purchasing as a guest or logged in user would change anything.
HikaShop cannot change whether PayPal uses 3D secure or not.
I'd recommend to check with PayPal support regarding that customer details and why this difference happen. I feel that it is another issue, not related to the address override.

Hi,

We got the feedback from PayPal:

This issue occurs upon the combination of two circumstances:

- When the variable "address_override=1" it's being passed to PayPal.

This parameter basically tells PayPal that the shipping address being sent over to us must not be changed in the payment pages, so we won't allow buyers to change it once they land on PayPal.


AND

- Passing incorrect/inconsistent shipping address parameters.

The following will need to be sent to PayPal, from a shipping address point of view:

first_name
last_name
address1
zip
city
state (optional for some countries)
country (will require the ISO code of the country)

So if your integration it's not passing any of the above or if it contains an inconsistent value (we will do validation in some countries, for example we will verify that US zip codes match city/state) we will display the error.

Note that without "address_override=1" we won't display any errors and we will simply use the buyer's default shipping address instead of the incorrect one being passed to us.


Can you check all the shipping variables are being passed and there is a correct value?

Pay special attention to the value of "country" where you need to pass something like "US", "FR", "GB", etc. rather than "United States", "France", "United Kingdom", etc.

Thanks.

www.paypal-community.com/t5/PayPal-HTML-...td-p/1127556/page/25

Of course, HikaShop passes the correct value for the country code. But it can't check that the city/state corresponds to the zip code entered. So that means that the problem is that part of the address data entered by the customer is not validated by PayPal and that with the "address override" setting, you ask PayPal to use the address provided by HikaShop without giving it the possibility to the customer to change it.
Unfortunately, we can't do much on our end to prevent that besides just stating that we recommend keeping that option turned off.

Hello,

Deactivate address override setting in the paypal plugin configuration.

Regards,

Hi,

Then turn off the "send order details" setting as well.
If that doesn't help, please provide a screenshot of the settings of your PayPal payment method.

Hi,

Then try with that plugin:
www.hikashop.com/forum/payment-methods/8...-anymore.html#266572
And if that doesn't help, then all I can think of is to trace the data sent to PayPal with your browser's inspector and contact the PayPal support so that they can review them and tell you what's wrong:
www.paypal-community.com/t5/PayPal-HTML-...?profile.language=en
www.howtogeek.com/105320/how-to-use-fire...web-developer-tools/
developers.google.com/web/tools/chrome-d...&utm_campaign=2016q3

Hi,

First: this problem didn't happen before. It only started when PayPal changed their stuff. It should thus be PayPal who provide precise instructions to what to do.
Second: the problem is not in the way the plugin is written. The problem is in the way the plugin and your HikaShop are configured.
We are happy to resolve issues coming from a standard HikaShop, but this is not the case here based on all the feedback we got.
And everyone so far was able to solve the problem by turning off the address override setting (because the address their customers had was not valid as per PayPal's requirements), not something we can do anything about.
Which leaves you the only one with that same error but for another reason we don't know, but certainly not a problem of how the plugin is written since there are thousands of merchants using it right now and it's working fine for all of them.

I'm not saying that you should debug though. I agree that it's not your role. It's the role of PayPal's support. They should look at your transactions data on their end and tell you what's wrong. That's actually what I told you in my previous message.
Once they tell you that, either you know what to do, or you ask us what to do by providing us with the information of what's wrong. But we can't tell you what's wrong as we don't know all the rules they put into place as they didn't provide an exhaustive list.

Hello,

Please contact the Paypal support in order to have more details about the issue.

I'm not saying that you should debug though. I agree that it's not your role. It's the role of PayPal's support. They should look at your transactions data on their end and tell you what's wrong. That's actually what I told you in my previous message.

Regards,