Stripe and refresh

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2 years 1 week ago #346417

Hello,

I might be a side effect of the "checkout" mode.
Do you have the same issue if you're in "end" mode ?
What is your HikaShop checkout workflow configuration ?

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
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2 years 1 week ago #346447

With end mode there is no issue with that.

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2 years 1 week ago #346556

Any thoughts on that?

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2 years 1 week ago #346566

Hello,

You're in one page checkout.
I suspect that the payment form is displayed when the billing address is not yet available.
Since the Stripe JavaScript is not refreshed if you change the billing address ; when you got the Stripe payment form, it's possible that it contains no address details.

I do think that having 2 steps should avoid the issue ; but modifying the plugin in order to perform a refresh of the Stripe payment form if you change the billing address, it might have some unwanted side effects.
But it might be a solution to update the Stripe Customer object via API just before trying to confirm the Payment Intent.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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2 years 6 days ago #346578

2 steps is not an option for us.
So without plugin modify is not posible to solve this?
What modification we are talking about?
Thank you.

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2 years 5 days ago #346663

Hello,

I'm talking about development for the plugin, something which would require several hours of work and a lot (a very lot) of tests.
Because if the billing address is not set for the customer when the payment form is displayed, that information won't be send to Stripe.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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