Any plans for Sumup payment gateway?

Sorry to keep asking for help.

I have got the SumUp payment almost working, insofar as SumUp are taking the payment from the card and crediting my account but I have the following issues:

1) SumUp aren't sending me notification that a payment has been made, I'll take that up with SumUp.
2) The order status isn't being changed from Created to Confirmed.
3) the order reference on SumUp statement isn't the same as the order reference on the shop orders summary, which is probably the reason for 2) but I have been creating and deleting orders manually and the order reference on the SupUp statement was one I had deleted before I made a test purchase.

I appreciate that this is an issue with a plug-in that you don't control but any thoughts?

I've received a statement this morning for some test purchases over the week-end and the order ref is correct, so disregard 3) in my last message.

I don't understand what the address for 'You have to specify this payment notification URL on your configuration account' refers to, is this the address that SumUp needs to know?

Again, sorry for asking question that may not be anything to do with HikaShop but I'm so close.

Thank you again,

The link in 'You have to specify this payment notification URL on your configuration account' is www.artisan-pens.com/index.php?option=co...sumup&tmpl=component .

I had a look at the SumUp webhook and disregarded it when it said 'Note: The webhook is sent only when the transfer status returned by the bank is transitional; i.e., processing. When the status is conclusively final — either success or failure — the webhook is not sent.'

I'll await a reply from SupUp support

Best wishes

Sorry, me again,

SumUp are returning a payment status to the shop but the shop is not auctioning it.

Have I missed something?

Thanks for the reply,

The screen shot is what is shown after the customer (me with a gmail address) has entered their card details and pressed 'pay' but that is all that happens (my SumUp account is credited at that point).

I would expect the order status to be changed to 'completed', the cart emptied and the product quantity to be reduced, none of which happens.

SumUp's support isn't as good as yours and I'm still waiting for a reply from them.

I hope this is understandable.

Thanks,

Do you what the return address on HikaShop should be to change the order status etc?

The SumUp part seems to be working, it's just that SumUp needs to know where to send the conformed/rejected notifications to change the order status etc.

nicolas wrote: Hi,

It should be the URL on your screenshot:
www.hikashop.com/media/kunena/attachment...659_2023-07-17-2.jpg

nicolas wrote: Hi,

Thanks, I hadn't noticed but that URL had more after the ? I have changed it to just artisan-pens.com/index.php and it's made no difference.

I heard from SumUp support who said 'We’d like to inform you that we’ve now activated your payment scope. Could you please try again and tell us if the same issue appears again. Where do you see taht the Payment URL is wrong.'

But still doesn't work apart from taking the payment.

This has taken up too much time for both of us, so I'll give up for now.

I've also tried a test purchase with the new PayPal check-out module and while it empties the cart and changes the order to confirmed it doesn't up date the product quantity.

Thanks,

I've installed the update and all is good for PayPal.

I've entered the full URL ( artisan-pens.com/index.php?option=com_content&view=article&id=4 ) in the return address and still not working.

As I said, thanks for all your help but I'll give up for now.

Best