Fatal error:

Hi,

Indeed, for security reasons (so that no one can download the file with just the link to it), the files uploaded in HikaShop are not directly accessible from the outside. So, the only way to access them is to go through HikaShop's code which checks that the user has the right to download it, then load that file in memory and send its content directly to the browser.

So, if you want to allow the download of files in HikaShop, your PHP memory limit needs to be above the size of the files (+ the memory used by joomla and hikashop ).

You can edit the file show of the view order for the front end via the menu Display->Views. There, you can change the line:
$fileHtml = '<a href="'.hikashop::completeLink('order&task=download&file_id='.$file->file_id.'&order_id='.$this->order->order_id).'">'.$file->file_name.'</a>';
by:
$fileHtml = '<a href="'.HIKASHOP_LIVE.'media/com_hikashop/upload/safe/'.$file->file_path.'">'.$file->file_name.'</a>';

And also, delete the file .htaccess in the folder media/com_hikashop/upload/safe so that the files upload folder can be accessible from the outside.

Indeed. Apache does not allow anyone to access files outside your web folder for obvious reasons.

When you point to a file directly like http://my_website.com/myfile.zip apache give you back that file directly. Apache prevent anyone from accessing files outside the htdocs directory, there is nothing you can do unless you configure apache differently. But if you can't even change the memory limit of PHP, I doubt that you are allowed to change that either. It's not related to HikaShop, that's something which is related to the way your server is configured.

They probably use another technique than us to load and send the file content.

We use the standard joomla function for that and it first loads everything in memory before giving it back to us so that we can send it to the browser.

But we could also use directly the PHP file handling functions to load the file piece by piece and send each piece to the browser before freeing the memory before loading the next one.

Could you try to replace the file amdinistrator/components/com_hikashop/classes/file.php by the one in the archive enclosed ?
We made some modifications to handle the download by chunks instead of using joomla's built-in functions.
It's not tested so there by by some glitches. Please report to us how it goes.

Please try with this one then.

Could you give us an FTP access to your website and an access on the front end so that we can access an order page and download the file ? That way, we'll be able to test that problem more easily because on our end it's working fine and the file is not corrupt.

You can use our contact form: www.hikashop.com/en/support/contact-us.html

We got your email and we're going to look at that