SOLVED! - Can NOT add (or save) Variant in product tab?

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  • Hikashop Business
6 years 8 months ago #296177

-- url of the page with the problem -- : www.ovrsupply.com
-- HikaShop version -- : 3.5.1
-- Joomla version -- : 3.8.11
-- Browser(s) name and version -- : all

I believe I've fully followed the instruction on how to add a variant to a product. But, when I go to the "Variant" tab in the product and try to "add variant" after selecting the options... I click "Save"... and NOTHING??? The page just refreshes and nothing adds or shows on the product page.

Any help would be greatly appreciated. I can send login info via if it would be needed?

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Last edit: 6 years 8 months ago by shockoe.

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6 years 8 months ago #296179

Hi,

I got the access you sent via the contact form so I went on your website backend but I couldn't find the product of your screenshot for some reason. So I tried to create a new product and no matter what I did, I got an error when trying to save it. So I couldn't even create the product to test the issue with the variants.
To me this would indicate a problem with the database preventing HikaShop from adding new entries in the hikashop_product table. Did you change something via your phpmyadmin ?
Are you able to create new products on your end ?modify existing ones ?

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  • Posts: 38
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  • Hikashop Business
6 years 8 months ago #296217

Hi Nicolas,

I didn't change anything in any database tables? I've attached the screen shot you requested and also sent you (via contact form) cPanel access so you can take a look at the database.

Thanks in advance for the great help.

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Last edit: 6 years 8 months ago by shockoe.

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6 years 8 months ago #296221

Hi,

So if I check your phpmyadmin, the highest value for the product_id in the hikashop_product table is 496:
monosnap.com/file/tLPKYKABpnS4PkOyuyW4vv2wXbzgO5
However, if I look at the information area of the table, I can see that the auto_increment value has been set to the value 4,294,967,296 which is invalid as it goes about the type (integer of 11 numbers) of the product_id column.
So I've updated your auto_increment value to 497. After that, everything worked again as it should:
monosnap.com/file/b8N3ytZ23f9klpDgkJANzbvqfpwr8W

So someone or something changed that value. If it's not you, it could some kind of database optimization extension or script gone awry.

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  • Posts: 38
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  • Hikashop Business
6 years 8 months ago #296236

Hi Nicolas,

Again... Thanks so much for the great Hika help.

I did not change anything is the site's database... It is very interesting that you found this issue. In trying to solve this, I did read several forum post that referenced issues with the database table settings? I just didn't know what to exactly look for.

Your fix worked great... Thanks!

The following user(s) said Thank You: nicolas

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