Error while sending XML to UPS. Error code: 110308

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12 years 3 months ago #58655

The USA/US zone is set up, chosen correctly in the warehouse section. I'm getting the error message "Error while sending XML to UPS. Error code: 110308. Message: Invalid or unsupported origin country code". I have tried recreating that zone but I still get the same error. Everything seems to be set up correctly so I don't know where else to turn.

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12 years 3 months ago #58660

Can you do a screenshot of the UPS plugin options as well as the USA zone ?
Also please make sure hat you selected the United States of America zone and not the United States Minor Outlying Islands.

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12 years 3 months ago #58662

Here are some screen shots, including what I'm seeing in the shopping cart now.

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12 years 3 months ago #58710

In the "country" column of the warehouse area, did you check that it was the correct USA zone selected and not the other one ?
That error seems to indicate that the problem comes form there.

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12 years 3 months ago #58711

Yes it's the correct USA.

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12 years 3 months ago #58765

Can you give a back end access to your website via our contact form (please specify the URL of that thread) so that we can check that ?

www.hikashop.com/en/contact-us.html

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12 years 3 months ago #58790

I checked your website and you had selected "United States Minor Outlying Islands" in the country column of the warehouse area of the UPS plugin...
Please try again.

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12 years 3 months ago #58792

Oh - I checked all the zones I guess but I missed that column which only displays the first part of the text. Sorry about that and thanks for your help.

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