UPS shipping - Message No shipping method found

  • Posts: 14
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10 years 7 months ago #151563

Hi, how is the UPS freight fix coming along?

I was just checking a ups ground cost generated by the hika shop versus a quote from UPS and the numbers didn't match. The UPS cost on their web site for a 2 lb package 6" x 6" x 6" is $9.16 but the hickashop price came in at $12.28. I called UPS and they said it was something miss-generated on the hikashop side.

See attached

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10 years 7 months ago #151856

Hi,
Regarding the UPS freight fix, I contacted UPS through their contact form and I'm waiting for their response, so I'm just doing some tests.
Do you still have the same rate with the "Negotiated rate" option set to YES ?

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10 years 7 months ago #152217

I just tried the negotiated price on the Yes setting and it still came to $12.28

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10 years 7 months ago #152469

Hello,
I checked everything and I think that we are sending them the right data, they still didn't replied to my first email, so can you directly ask them why don't you have the good rates with this kind of xml request :

<RatingServiceSelectionRequest>
	<Request>
		<TransactionReference>
			<CustomerContext>Rating and Service</CustomerContext>
			<XpciVersion>1.0</XpciVersion>
		</TransactionReference>
		<RequestAction>Rate</RequestAction>
		<RequestOption>shop</RequestOption>
	</Request>
	<PickupType>
		<Code>06</Code>
		<Description>Daily Pickup</Description>
	</PickupType>
	<Shipment>
		<Description>Rate Shopping - Domestic</Description>
		<Shipper>
			<ShipperNumber>V21063</ShipperNumber>
			<Address>
				<City>Santa Fe Springs</City>
				<PostalCode>90670</PostalCode>
				<CountryCode>US</CountryCode>
			</Address>
		</Shipper>
		<ShipTo>
			<Address>
				<City>Long Beach</City>
				<PostalCode>90745</PostalCode>
				<CountryCode>US</CountryCode>
				<ResidentialAddressIndicator/>
			</Address>
		</ShipTo>
		<ShipFrom>
			<Address>
				<City>Santa Fe Springs</City>
				<PostalCode>90670</PostalCode>
				<CountryCode>US</CountryCode>
			</Address>
		</ShipFrom>
		
<Package>
	<PackagingType>
		<Code>02</Code>
	</PackagingType>
	<Description>Shop</Description>
	
<Dimensions>
	<UnitOfMeasurement>
		<Code>IN</Code>
	</UnitOfMeasurement>
	<Length>6</Length>
	<Width>6</Width>
	<Height>6</Height>
</Dimensions>
	<PackageWeight>
		<UnitOfMeasurement>
			<Code>LBS</Code>
		</UnitOfMeasurement>
		<Weight>2</Weight>
	</PackageWeight>
	
</Package>
		<ShipmentServiceOptions />
	</Shipment>
</RatingServiceSelectionRequest>
I think that the only thing that can cause that issue, is the PackagingType xml value, so asking them why don't we have the good rates with that xml request will be a good idea.

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10 years 6 months ago #154009

Hello,
I still didn't receive any news from UPS, so did you get anything back from them ? Because without any information we won't be able to handle the freight option properly.
Thanks.

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