Shipping method descrition not showing

Mohamed Thelji
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12 years 2 months ago #164948 by Mohamed Thelji

Replied by Mohamed Thelji on topic Shipping method descrition not showing

Ok, also if you are using a SEF module / SEF options, can you disable it and try it again ?

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Bugger101
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12 years 2 months ago - 12 years 2 months ago #165055 by Bugger101

Replied by Bugger101 on topic Shipping method descrition not showing

Hi Mohamed,

I tried turning off sef in global config, then tried turning off all the sef options in HS backend. I also tried turning off ssl redirect plugin, and www to non www plugin also.

None of these seem to work. I dont have any other sef modules/extensions installed.

Also, now the customers are unable to choose standard shipping option. When clicking on the standard shipping, it stays on express shipping.

Thanks

Last edit: 12 years 2 months ago by Bugger101.

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Mohamed Thelji
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12 years 2 months ago - 12 years 2 months ago #165792 by Mohamed Thelji

Replied by Mohamed Thelji on topic Shipping method descrition not showing

Hello,
Regarding your ordering issue, can you edit the "administrator\components\com_hikashop\classes\shipping.php" file, and change these lines :

Code:

if(empty($usable_methods)) {
	$errors['no_rates'] = JText::_('NO_SHIPPING_METHOD_FOUND');
	$this->errors = $errors;
	return $usable_methods;
}

By :

Code:

if(empty($usable_methods)) {
	$errors['no_rates'] = JText::_('NO_SHIPPING_METHOD_FOUND');
	$this->errors = $errors;
	return $usable_methods;
}else{
	foreach ($usable_methods as $key => $shipping_method) {
		$shipping_ordering[$key]  = $shipping_method -> shipping_ordering;
	}
	array_multisort($shipping_ordering, SORT_ASC, $usable_methods);
}

Last edit: 12 years 2 months ago by Mohamed Thelji.

The following user(s) said Thank You: Bugger101

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Bugger101
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12 years 1 month ago #167930 by Bugger101

Replied by Bugger101 on topic Shipping method descrition not showing

Thanks Mohammed,

This works, however, when customers try to swap the shipping option, the price is not changing, but the shipping option is. I have turned it off because it is making us lose sales.

I can PM you backend access

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Mohamed Thelji
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12 years 1 month ago #168013 by Mohamed Thelji

Replied by Mohamed Thelji on topic Shipping method descrition not showing

Hello and thanks for the back-end access, can you also give me more detail about what you said through some screenshots for example ?

when customers try to swap the shipping option, the price is not changing, but the shipping option is

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