Error: No Shipping method found for Canada Post

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7 years 4 months ago #274285

I followed all instructions using the documentation. but it still doesn't work.

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7 years 4 months ago #274286

Hello,

Please provide a lot more details about what you have done (general configuration, shipping settings, product settings) and your issue.

Best regards,

PS : And please do not duplicate your message between the "contact us" form and the forum ; it does not help to get faster answer but will have inevitably the total opposite effect because we will have more message to answer to !

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 4 months ago #274357

Please see attached photos for exact configuration. I have followed all the instructions and reviewed the list here www.hikashop.com/support/faq#ship
It seems like everything is set up properly so I am not sure what the problem could be

Attachments:

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7 years 4 months ago #274358

Hello,

Your shipping method seems to be correctly configured, can you also test it with all Canada Post shipping services enabled ? The problem is maybe coming from the fact that the "Xpresspost (CANADA)" service isn't available for that order or shipping location.

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7 years 4 months ago #274449

Hi there,

I just tried with all shipping methods enabled and it still shows the same error message "No shipping method found"

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7 years 3 months ago #274564

Hello,

I just tried it on my end and it worked fine, so can you send us a temporary back-end access to your website through our contact form, so that we can directly test it ?

www.hikashop.com/support/contact-us.html

Don't forget to specify a link to that thread in your message, thank you.

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7 years 3 months ago #274674

I've just sent the message. Please take a look and let me know if you find anything, Thanks!

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7 years 3 months ago #274678

Hello,

I tried to access to your website and had that error message :
403: Access Forbidden
Your location (FR) has been blacklisted.

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7 years 3 months ago #274761

Hi,

Are you coming from somewhere within the Asia continent? I've just unblocked Asia on RS Firewall. You should be able to access the site now. Let me know if you're coming from somewhere else and I will unblock that continent.

Thanks

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7 years 3 months ago #274763

Hello,

Can you please take a further look at the Mohamed message ?

Thanks

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 3 months ago #274800

I am not sure why he is unable to access the site - everything is fully accessible over here. When I login with the credentials I have provided it works perfectly.

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7 years 3 months ago #274838

Hello,

Your location (FR) has been blacklisted.

FR = France.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 3 months ago #274861

I have just unblocked France, you should be able to access the site now

Thanks

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7 years 3 months ago #274884

Hello,

Before checking your backend I just wanted to perform a little test thanks to the account you gave us.
I entered an address for my user and I got that :
pasteboard.co/GCVxGN0.png

You should contact the Canada Post support in order to get more information about your credentials.
Please note that the Canada Post plugin in HikaShop is using the old Canada Post API and not the new REST API one (which requires another plugin than the one in the HikaShop packages) ; that could be an important information to gave to their support.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 3 months ago #274946

Thanks, I will look into the credentials provided by Canada Post.
Which Canada Post API plugin should I use?

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7 years 3 months ago #274949

Do I have to input the API key anywhere within the HikaShop plugin?

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7 years 3 months ago #274950

Hello,

Which Canada Post API plugin should I use?

We can't know, it depends on the account you got ; that's why I told you to contact the Canada Post support.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 3 months ago #275066

I have the API information. Where do I put this in the HikaShop plugin? I don't see a field for it anywhere.

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7 years 3 months ago #275071

Hi,

The CanadaPost plugin in HikaShop only needs a "merchant CPC id" (or "merchant id" as labeled in the settings of the plugin). So if you've got other kind of credentials, they probably aren't for the plugin.
Again, please check with CanadaPost support that the merchant id you're trying to use is the one you're supposed to use because apparently, the one you entered in the plugin is being refused by CanadaPost's server.

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7 years 3 months ago #275141

Hi,
I have contacted Canada Post twice now and I do have the correct Merchant ID. I have tried to use it in the plugin and that does not solve the problem.
I have set everything up correctly and it's still not working. Is there anything else I can try?

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