[SOLVED] Coupon Percentage Taking off Wrong Amount

HIkaShop: 1.6.0
Joomla 2.5.6

We did a coupon for an expo for 20% off the product.

Price of the product is $299.95

After entering the coupon the price is now: $195.62
That is a discount of 35%!
The price should be: $239.96

What is happening?

Hi there,

Could you post a screenshot of your discount configuration and more informations so we can test as well?
A link to you website may alse be useful so we could observe the problem.

Here is the product I gave you info about:
www.stacecosmetics.com/hika-cart/product/cid-108

A screenshot is attached.

The Coupon is: EXPO812

Another question: what did you set in the main configuration about the application of discount ("Apply discounts" option)? After or before taxes?
Also, does all your variants have the same price?

Here are some things to try:
-Do not specify a tax category for your discount
-Try to change the "coupon handling of discounted products" option

We'll try to reproduce the problem on our test sites

It was set to Apply Discounts AFTER taxes.
When I set it to Apply Discounts BEFORE taxes, it takes off even MORE percentage off of the price!

The Tax Category and "coupon handling of discounted products" makes no difference at all.

Noooooo!

See:
Total $299.95

Coupon $- 119.98
GST $23.47

Final total $179.97

I can't reproduce the problem so it probably comes from something wrong in your configuration.
You didn't answer me about the price of your variants, did you set some?
Also, Could you try with tax so wan can see if the problem come from this point?

I have the same problem:
www.hikashop.com/en/forum/4-how-to/64955...entage-is-wrong.html


Jan

One of you have to give his whole configuration so I can see if the problem exist on my side.
I need the product informations (detaxed prices, taxed prices, tax category, categories), the main configuration "discount apply" option and the discount configuration.
If I can't reproduce the problem it's probably something which is not well configured.

You have PM!

Jan

Do you want the MySQL dump?
PM me an email address.

First of all here is the configuration to make this work:
-Global configuration: Apply Discount Before taxes
-Discount Configuration: select the same tax that you set for your products

With this configuration it's working fine on my end. However it seems it didn't for on Jan's website so if you could PM and access to your ftp in order to debug it would be nice.
I hope it's gonna work for you MSTACE.

I set as you suggested and this takes off even more: 40% instead of 20%.

I will PM you the details.

It seems it was a bug in the discount handling, I fixed it directly on your website and it working fine now.
For anyone experiencing this problem, you have to replace this line in the file discount.php (administrator\components\com_hikashop\classes):

if($product->product_id == $productid[0] || $product->product_parent_id == $productid[0]) {

if($product->product_id == $productid[0] && empty($product->variants) || $product->product_parent_id == $productid[0]) {

Thanks Eliot,

That solved it!


Jan

SOLVED!

Well done, guys!

Hi guys

I'm using Joomla 1.5.23 & Hikashop 1.5.8 Business.

All works perfectly except for the incorrect coupon amount displayed in the email. I've read through several threads on this topic and tried different suggested settings, but unfortunately found no possible solution except for upgrading to Hikashop 1.6.0. However, the development and customisation has taken several months and the product has to be launched ASAP, so losing all customisation is not an option at this point.

Please let me know if there's any way to fix this on the current version I'm running and if you need any login details for the site.

Thanks

Hi,

I don't have the oldest HikaShop version on my computer, so I can't see what changes have been made.
Since the 1.5.8, we released the 1.6.0 and 2.0.0 and now 2.1.0

What I suggest is to install the newest on a new test website and try to compare the content of the email, and see where the coupon data is taken.

Thank you for your prompt response. Launched without the coupon, but I upgraded today and the discount issue has been resolved.