Paypal Notification was refused

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11 years 8 months ago #93148

Greetings,

1. Someone placed an order through my HikaShop. I went to paypal
and the money was successfully placed in my paypal account;
however, I received the following message from paypal:

Hello,
A Paypal notification was refused because the amount received (27.88USD) is different from the order amount (27.87USD)

Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_up...-paypal-error#amount
This notification was for the order 03/04/2013--00085 on the website www.m2820.com/ You can access the order details directly by clicking on the link below after logging in your back end:
www.m2820.com/administrator/index.php?op...ask=edit&order_id=85


2. Also, when I go into HikaShop > Orders to look at their invoice,
HikaShop has two order numbers/invoices for this person and the
"Order Status" for both order numbers/invoices is "Cancelled."

So, why would the amount charged in HikaShop be $27.87, but
then Paypal actually charges them $27.88, then give me this
error message? Also, if paypal actually charges them $27.88,
why does HikaShop show the order is cancelled? How to I fix this?


Brad

Sunday School Teacher Training
www.m2820.com
Last edit: 11 years 8 months ago by simo90.

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11 years 8 months ago #93188

Hi,

The order is cancelled because in the options of PayPal, you set that the "invalid order status" would be "cancelled".

PayPal doesn't round taxes properly as it rounds before the calculations and not after.
That can lead to differences when you turn on the option "send order details" int he PayPal plugin as PayPal recalculate himself the total of the order instead of using the one supplied by HikaShop. The simplest is to simply turn back off that option like it is by default.

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