Taxes not appearing in Cart at Checkout

Hello there. So my site is set up at elitehairboutiquenet.ipage.com (development site) and I have been trying to get the taxes to work properly for hours now.

After looking at 2 other threads here to do with setting up taxes, It seemed like I finally got it. Taxes were being calculated, showing up in cart and everything. All I had to figure out was getting the cumulative tax working and ensuring it was calculating properly (Its taxes for Canada). When I turned on cumulative tax and went back on the site and refreshed, the taxes were gone in the cart. They would still be calculated on the product page, if you set the option to include tax in the price. But on the checkout cart page, the prices would go back to the original product prices and no tax would show up. I've been trying all sorts of stuff for hours and nothing works. I don't know what to do anymore.

Please help. Email me at This email address is being protected from spambots. You need JavaScript enabled to view it. if you want login details to the backend. Thank you.

It seems as if the changes I am making are taking effect long after. i decided to forget about it after I created this thread and was setting up shipping. So after 15 mins later I tested the checkout and there is the tax again. However, no shipping option. It's not the first time I'm using Hikashop so I know how to set up shipping. I guess I just have to wait.

One question though. I am using Hikashop Essential. If I want to edit the email confirmation message sent from Hikashop, where do I have to go?

Hi,

One question though. I am using Hikashop Essential. If I want to edit the email confirmation message sent from Hikashop, where do I have to go?

With all HikaShop editions, you are able to edit all of the HikaShop emails text strings and translate them. But with HikaShop Business you can also completely modify them with a simple interface through "Hikashop->System->Email".

Joomla version: 3.2.1
Hikashop version: 2.2.3 essential

For e-shop in Greece

We have 3 different product tax categories:
Default: tax rate 23% for most products
Reduced: tax rate 13% for some products
Extra Reduced: tax rate 6.5% for few products

These rates are for most regions of Greece but not for all. For some regions the rates are different (lower) as follow:
Default: 16% (instead of 23%)
Reduced: 9% (instead of 13%)
Extra Reduced: 5% (instead of 6.5%)

I have been trying to get the taxes to work properly for hours now. First of all I set a "main tax zone" that includes all Greek regions (states). Then, I set 2 tax zones:
Low, for the regions (states) with the low rates (16%, 9% and 5%)
Normal, for all other regions (states)

After this, I set 3 product tax categories (default, reduced, extra-reduced) and 6 different rates.
Each product is already assigned to a tax category

I set the cart to display the price with tax. I want the cart to display the tax rate depending the customer's region.
Example for a product price: 10 € (default tax category):
price with tax (23%): 12.3 € if the customer is in "Normal" tax zone
price with tax (16%): 11.6 € if the customer is in "Low" tax zone

I send you the screenshot for the tax rules setup. I tried to set the first two rules but its not working. The product price in the cart is the "no tax" price. The tax don't arrear in the cart. If I set a tax rule without the zone, but only with the product tax category and the rate, it works.

I don't know what I'm doing wrong. I saw the chapter for the taxes in the documentation ( www.hikashop.com/support/documentation/3...ion-listing.html#faq ) and I can't find where is my mistake.

Hi,
1. Are you setting a billing address which is included in the "normal" or "low" zone ?
2. Did you set the "Product tax category" option of your product configuration page to "Default" ?

1. Are you setting a billing address which is included in the "normal" or "low" zone ?
Yes, the address is included in the normal zone.

2. Did you set the "Product tax category" option of your product configuration page to "Default" ?
Yes, I set the "Product tax category" option to "Default"

I send the screenshots. The images for the custom fields listing are 2.
Thank you

Hi

I haven't an answer for 6 days and I don't know what I can do about this.

I saw an answer, for a similar issue, at this topic: www.hikashop.com/forum/taxes/862270-tax-...d-customer-type.html

If you want to set a tax for specific customers in a specific zone, you'll just have to :
1. Create a tax zone through "Hikashop->System->Zones".
2. Set the "Zone" option of your tax configuration screen to this zone
3. Use access levels to enable only few customers to access to this tax

Note that Access levels are only available through the business version of Hikashop.

Need to buy the business version to solve the issue I have, or I did something wrong during the setup process of the taxation rules?

Thanks

Hi,

I see you bought the Business version, did it help you to solve this issue?